Nortel Networks 1000 manual Using the Agent key, Using Answer Emergency, Agent’s status

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Supervisor features

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each agent position. Each Agent key links to a particular agent position and can be used along with the Call Agent or Observe Agent keys.

Table 1 lists the four states of the LCD indicator.

Table 1: Agent’s status

LCD display

Description

 

 

Off

Agent is not logged in.

 

 

On

Agent is logged in but either NotReady or on a

 

call.

 

 

Slow Flashing

Agent is waiting for an ACD call.

 

 

Fast Flashing

Agent is on a non-ACD call.

 

 

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an emergency situation.

1.When the LCD next to the Answer Emergency key flashes, press the Answer Emergency key.

Note 1: The Agent ID of the individual contacting you displays on your telephone.

Note 2: The LCD remains lit as long as you are on the call and your status changes to NotReady.

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM Basic features About the PhoneAbout the Phone Telephone controls IP PhoneGoodbye Hold Message Services items Directory Mute About the Phone Telephone display IP Phone LCD display screenAgent and Supervisor features Logging in an AgentLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login Logging out an Agent To log outAgent features Answering ACD callsTo answer the call To terminate the call Using Force CallTo enable call forcing for headset users GoodbyeUsing Activity code ServicesTo record activities Using Emergency Using Not ReadyPlacing or answering non-ACD calls To place a callTo answer a call Contacting your supervisor To answer a call from your supervisorTo place a call to your supervisor To return to the ACD callTo conference in your supervisor during a call in progress Goodbye Supervisor features Using Answer AgentUsing the Agent key Using Answer EmergencyAgent’s status Using Call Agent Using InterflowUsing Night Service To activate Night ServiceTo transition to Night Service To deactivate Night Service Observing a callAccessories Nortel IP Phone Key Expansion Module KEMTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved
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1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.
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