Nortel Networks 1000 manual Agent features, Answering ACD calls, To answer the call

Agent features

Agent features

The following sections describe features that are available to agents:

•“Answering ACD calls” on page 21

•“Using Force Call” on page 22

•“Using Activity code” on page 23

•“Using Emergency” on page 24

•“Using Not Ready” on page 24

•“Placing or answering non-ACD calls” on page 25

•“Contacting your supervisor” on page 26

•“Supervisor features” on page 29

Answering ACD calls

Use the InCalls key to answer the next queued ACD call on the primary DN. The InCalls key is located in the lower right-hand of the programmable line/feature keys.

To answer the call:

When the LCD next to the InCalls key flashes, press the InCalls key.

Note: The LCD remains lit as long as you are on the call.

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