Nortel Networks 1000 manual Terms you should know

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Terms you should know

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing telephone features.

Status messages

A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Wait- ing, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, Ringer is OFF, and Line x Unavailable.

System or Switch

Your office communication system.

Switchhook

A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.

User Interface

Screen displays that interact with the end user as a result of an action or event.

Volume control bar

A rocker bar you press to increase or decrease the volume of the ringer, handset, headset, speaker and the Handsfree feature.

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM About the Phone Basic featuresAbout the Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute About the Phone IP Phone LCD display screen Telephone displayLogging in an Agent Agent and Supervisor featuresLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login To log out Logging out an AgentAgent features Answering ACD callsTo answer the call Goodbye Using Force CallTo enable call forcing for headset users To terminate the callUsing Activity code ServicesTo record activities Using Not Ready Using EmergencyPlacing or answering non-ACD calls To place a callTo answer a call To answer a call from your supervisor Contacting your supervisorTo place a call to your supervisor To return to the ACD callTo conference in your supervisor during a call in progress Goodbye Using Answer Agent Supervisor featuresUsing the Agent key Using Answer EmergencyAgent’s status Using Interflow Using Call AgentUsing Night Service To activate Night ServiceTo transition to Night Service Observing a call To deactivate Night ServiceNortel IP Phone Key Expansion Module KEM AccessoriesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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