Nortel Networks 1000 manual Terms you should know

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Terms you should know

Terms you should know

Attendant

A telephone operator in your organization.

AutoDial

A telephone number programmed on the AutoDial key for one- touch dialing.

Nortel Communication Server 1000

An office communication system.

Date/Time display

The current date and time when the telephone is in an idle state.

Directory key

Enables access to Corporate Directory, Personal Directory, Redial List, and Callers List.

Directory Number (DN)

A number consisting of one to seven digits for a telephone. Also known as an extension number.

Expand to PC

A fixed key on your telephone reserved for future feature devel- opment. An audible non-working tone is generated along with a display message “Service not available” if this key is pressed.

Fastbusy

A signal given when all outgoing lines are busy.

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM About the Phone Basic featuresAbout the Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute About the Phone IP Phone LCD display screen Telephone displayLogging in an Agent Agent and Supervisor featuresLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login To log out Logging out an AgentTo answer the call Agent featuresAnswering ACD calls Goodbye Using Force CallTo enable call forcing for headset users To terminate the callTo record activities Using Activity codeServices Using Not Ready Using EmergencyTo answer a call Placing or answering non-ACD callsTo place a call To answer a call from your supervisor Contacting your supervisorTo conference in your supervisor during a call in progress To place a call to your supervisorTo return to the ACD call Goodbye Using Answer Agent Supervisor featuresAgent’s status Using the Agent keyUsing Answer Emergency Using Interflow Using Call Agent To transition to Night Service Using Night Service To activate Night Service Observing a call To deactivate Night ServiceNortel IP Phone Key Expansion Module KEM AccessoriesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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