Nortel Networks 1000 manual Terms you should know

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Terms you should know

Outbox/Shift key

A fixed key reserved for future feature development.

Primary Directory Number

The main extension number on your telephone.

Programmable line (DN/feature keys (self-labeled)

The four keys located at the sides of the upper area of the dis- play.

Quit key

A fixed key on your telephone that is used to exit applications.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its destination.

Services key

A fixed key used to access options such as Telephone Options, Password Admin, Display Network Diagnostics Utilities, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.

Soft keys (self-labeled)

A set of keys programmed by your system administrator. These four keys located directly below the display area have four pro- grammable layers. The layers are accessed through the More...

key. These keys are also used to configure parameters in the Telephone Option menu.

Speaker key

A fixed key used to activate Handsfree.

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM Basic features About the PhoneAbout the Phone Telephone controls IP PhoneGoodbye Hold Message Services items Directory Mute About the Phone Telephone display IP Phone LCD display screenAgent and Supervisor features Logging in an AgentLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login Logging out an Agent To log outTo answer the call Agent featuresAnswering ACD calls To terminate the call Using Force CallTo enable call forcing for headset users GoodbyeTo record activities Using Activity codeServices Using Emergency Using Not ReadyTo answer a call Placing or answering non-ACD callsTo place a call Contacting your supervisor To answer a call from your supervisorTo conference in your supervisor during a call in progress To place a call to your supervisorTo return to the ACD call Goodbye Supervisor features Using Answer AgentAgent’s status Using the Agent keyUsing Answer Emergency Using Call Agent Using InterflowTo transition to Night Service Using Night ServiceTo activate Night Service To deactivate Night Service Observing a callAccessories Nortel IP Phone Key Expansion Module KEM Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved
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