Nortel Networks
1000
manual
Terms you should know
Using Default Login
Accessories
Services items
Basic features
Using Force Call
Page 40
Terms you should know
40
Page 39
Page 41
Image 40
Page 39
Page 41
Contents
IP Phone
Page
Revision history
Revision history
Contents
Accessories Nortel IP Phone Key Expansion Module KEM
Basic features
About the Phone
About the Phone
Telephone controls
IP Phone
Goodbye Hold Message
Services items
Directory Mute
About the Phone
Telephone display
IP Phone LCD display screen
Agent and Supervisor features
Logging in an Agent
Logging in with Agent ID and Multiple Queue Assignments
Using Agent ID and MQA login options
To log
Using Default Login
Logging out an Agent
To log out
Answering ACD calls
Agent features
To answer the call
Using Force Call
To enable call forcing for headset users
To terminate the call
Goodbye
Services
Using Activity code
To record activities
Using Emergency
Using Not Ready
To place a call
Placing or answering non-ACD calls
To answer a call
Contacting your supervisor
To answer a call from your supervisor
To return to the ACD call
To place a call to your supervisor
To conference in your supervisor during a call in progress
Goodbye
Supervisor features
Using Answer Agent
Using Answer Emergency
Using the Agent key
Agent’s status
Using Call Agent
Using Interflow
To activate Night Service
Using Night Service
To transition to Night Service
To deactivate Night Service
Observing a call
Accessories
Nortel IP Phone Key Expansion Module KEM
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Terms you should know
Index
Index
Page
Copyright 2006 Nortel Networks. All rights reserved
Related manuals
Manual
54 pages
50.31 Kb
Manual
4 pages
19.47 Kb
Top
Page
Image
Contents
