Nortel Networks 1000 manual

Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM About the Phone Basic featuresAbout the Phone IP Phone Telephone controlsGoodbye Hold Message Services items Directory Mute About the Phone IP Phone LCD display screen Telephone displayLogging in an Agent Agent and Supervisor featuresLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login To log out Logging out an AgentAnswering ACD calls Agent featuresTo answer the call Goodbye Using Force CallTo enable call forcing for headset users To terminate the callServices Using Activity codeTo record activities Using Not Ready Using EmergencyTo place a call Placing or answering non-ACD callsTo answer a call To answer a call from your supervisor Contacting your supervisorTo return to the ACD call To place a call to your supervisorTo conference in your supervisor during a call in progress Goodbye Using Answer Agent Supervisor featuresUsing Answer Emergency Using the Agent keyAgent’s status Using Interflow Using Call AgentTo activate Night Service Using Night ServiceTo transition to Night Service Observing a call To deactivate Night ServiceNortel IP Phone Key Expansion Module KEM AccessoriesTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved