Nortel Networks 1000 manual Using Force Call, To terminate the call, Goodbye

Agent features

To terminate the call:

	Choose one of the following:
	• Press the Goodbye key.
(Goodbye)	• Press the InCalls key.
	• Press the individual DN line key. (This
	removes you from the queue).
	• Press the NotReady key (this removes
	you from the queue but keeps you
	logged in as an agent position) or wait
	for the caller to terminate the call.

Using Force Call

Use the Force Call feature to automatically connect an incoming ACD call. A time interval is set by your system administrator between each incoming call.

When calls come in, a short tone indicates the new call. The InCall indicator lights continuously and the ACD call automatically goes to your agent position. Pressing the InCalls key while call forcing (Auto Answer) is active disconnects an active ACD call.

To enable call forcing for headset users:

1. Log in.

2. Replace the handset.

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