Nortel Networks 1000 manual Logging in with Agent ID and Multiple Queue Assignments

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Agent and Supervisor features

5.To join the ACD queue, choose one of the following:

— Press the InCalls key.

— Press the NotReady key.

6.If you use a headset and Handset On- Hook Means Log out (HOML) is set to No by your administrator, then do the following:

a.Press the Headset key and replace the handset in the cradle to receive calls on your headset.

b.Press the Services key. Change the “On-hook default path” to “Headset Enabled”.

Note: If HOML is set to Yes, replace the handset to log out of the queue.

Logging in with Agent ID and Multiple Queue Assignments

A Multiple Queue Assignment (MQA) login involves entering a four-digit Agent ID and up to five ACD Directory Numbers (DN), with the option of adding a Supervisor ID and up to five Priority values.

Choose one of the following login procedures:

•“Using Agent ID and MQA login options” on page 17

•“Using Default Login” on page 19

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Contents IP Phone Page Revision history Revision history Contents Accessories Nortel IP Phone Key Expansion Module KEM Basic features About the PhoneAbout the Phone Telephone controls IP PhoneGoodbye Hold Message Services items Directory Mute About the Phone Telephone display IP Phone LCD display screenAgent and Supervisor features Logging in an AgentLogging in with Agent ID and Multiple Queue Assignments Using Agent ID and MQA login options To log Using Default Login Logging out an Agent To log outAnswering ACD calls Agent featuresTo answer the call Using Force Call To enable call forcing for headset usersTo terminate the call GoodbyeServices Using Activity codeTo record activities Using Emergency Using Not ReadyTo place a call Placing or answering non-ACD callsTo answer a call Contacting your supervisor To answer a call from your supervisorTo return to the ACD call To place a call to your supervisorTo conference in your supervisor during a call in progress Goodbye Supervisor features Using Answer AgentUsing Answer Emergency Using the Agent keyAgent’s status Using Call Agent Using InterflowTo activate Night Service Using Night ServiceTo transition to Night Service To deactivate Night Service Observing a callAccessories Nortel IP Phone Key Expansion Module KEMTerms you should know Terms you should know Terms you should know Terms you should know Terms you should know Terms you should know Index Index Page Copyright 2006 Nortel Networks. All rights reserved

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1000 specifications

Nortel Networks 1000, commonly known as the Nortel 1000, represents a significant advancement in telecommunications technology during its era. Launched in the 1990s, this digital switch was pivotal for telecom service providers, emphasizing flexibility, scalability, and performance. Its design catered to a variety of applications, making it an ideal choice for both large corporations and smaller enterprises.

One of the standout features of the Nortel 1000 was its modular architecture. This design enabled users to customize their systems based on specific needs, easily incorporating additional modules and capabilities as required. The modularity allowed for seamless upgrades and expansions, making it a cost-effective solution for growing businesses. The Nortel 1000 also supported Voice over IP (VoIP) technology, which revolutionized traditional telephony services. By converting voice signals into digital data, it facilitated more efficient transmission over the internet, reducing costs associated with traditional long-distance calls.

In terms of reliability, the Nortel 1000 was engineered with high availability in mind. Redundant power supplies and failover mechanisms ensured that telecom services remained uninterrupted, even in the event of hardware failures. Furthermore, Nortel incorporated robust security features, including encryption and authentication protocols, to safeguard communications and protect sensitive information.

The system also supported advanced telephony features such as call forwarding, voicemail, conferencing, and automated attendant services. These features enhanced user experience and efficiency, making the Nortel 1000 an appealing choice for businesses seeking to optimize their communication processes. The switch was also capable of integrating with existing legacy systems, which mitigated the cost and complexity associated with transitioning to newer technologies.

Nortel Networks placed a significant emphasis on user-friendly management with the Nortel 1000. The intuitive interface allowed system administrators to monitor performance, configure settings, and manage users with relative ease. This focus on usability contributed to the overall appeal of the Nortel 1000 in a rapidly evolving telecommunications landscape.

In conclusion, the Nortel Networks 1000 set a benchmark for digital switching technologies in its time. Its modularity, support for VoIP, reliability, and advanced feature set made it a robust solution for modern telecommunications needs, and its legacy continues to influence the industry today.