SATO ct4i manual Troubleshooting

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Unit 5: Troubleshooting

TROUBLESHOOTING

•Troubleshooting Guide

•Interface Troubleshooting

•Test Print Troubleshooting

CT4i Series Operator Manual

5-1

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Contents Operator Manual Sato America, Inc Table of Contents Maintenance Cleaning ProceduresSato group of Companies Introduction Personal Injury About this ManualCT4i Series Operator Manual General DescriptionThis page is left blank intentionally Technical Data Power Supply Physical CharacteristicsEnvironmental Excluding Media ProcessingSensing PrintMedia RibbonRegulatory Character Font CapabilitiesMatrix Fonts Downloadable FontsBarcode Capabilities Interface Selection Interface SpecificationsSignals PIN# DB25PPrinter Host PIN Assignments Signal Direction SpecificationsUniversal Serial BUS USB Software Specifications802.11G Wireless LED Indicator StatusWireless LAN Signal Strength Socket Connection Diagram Signal Signal Definition Interface SignalsCable Requirements DB9 Host Direction Printer Receive Buffer ControlCT4i Series Operator Manual CT4i Series Operator Manual This page is intentionally left blank Installation Overview Electrical Precautions Printer Placement TipsGeneral Precautions Unpacking & Parts Identification Unpacking & Parts IdentificationSite Location Printer InstallationMedia Selection Media Loading Rolled PaperRibbon Take-up Spindle Ribbon LoadingFanfold paper loading Loading Fanfold PaperLabel Sensing Printer Label Sensor PositioningOperational Mode Selection Label Print Direction This page is intentionally left blank Printer Configuration Operating Panel Configuration ModesFanfold-label Loading Slot Rear PanelConfiguration Panel DIP Switch SettingsLED DIP Switch Settings CONT’D Switch 4 DT/TT ModeSwitch 5 Head Check Switch 6 VR1 Potentiometer Adjustment mode Switch 7 Data DumpSwitch 8 Interface Board selection Operational Modes Power on sequence for various Operational ModesLED and Buzzer status during Normal Mode operation Normal ModeOperational Modes CONT’D User Test Print Mode Feed + Power on Data found on Test PrintsData Printed Default Settings Mode Online + Feed + Power on Parameter Default SettingSettings Affected HEX Dump Mode Power on with DSW7=ONDSW5 DSW6 DSW8 Program Download Mode DSW1=ON, DSW2=OFF, DSW3=ON + Power on Online Error Buzzer LEDFont Download Mode DSW1=OFF, DSW2=ON, DSW3=ON + Power on FunctionCause Errors during Font and Program Download ModesOffsets Mode Length of Offset mm Print head resolutionPitch Offset Potentiometer AdjustmentsOriginal First Line Print Position Moved with Leading Edge Positive + OffsetPrint Darkness Potentiometer Adjustments CONT’DData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints CT4i Series Operator Manual Troubleshooting Error Troubleshooting GuideBlinks Ribbon Wrinkling Image VoidsLight Print Images Uneven Print DarknessPrinter Creates a Blank Label No Printed ImageIncorrect Label Positioning Smeared Print ImagesCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface Test Print Troubleshooting HEX DumpTest Label Printing Maintenance Print Head Replacement Cleaning ProceduresAdjustment Procedures Adjusting the Print QualityPrint Speed Cleaning the Print HEAD, Platen and Rollers Cleaning the Print HeadClearning Stubborn Debris on the Print Head Cleaning the Platen and Paper Roller Cleaning the Print HEAD, Platen and Rollers CONT’DRELEASING/REPLACING the Print Head Cleaning the Sensor CT4i Series Operator Manual Sato Group of Companies Asia Pacific & Oceania Region Sato Group of Companies