SATO ct4i manual LAN Ethernet Interface

Page 63

Unit 5: Troubleshooting

LAN ETHERNET INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

802.11G WIRELESS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the antenna is properly and completely installed.

Ensure the wireless card is properly installed.

Ensure the green connection lights on the back of the interface board are illuminated.

If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30 seconds for a print out of configurations.

CENTRONICS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface module is correctly installed. Run self-test to verify.

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer manufacturer’s documentation for details.

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that procedure within this manual for instructions. The command stream should be continuous and possess 0D Hex and/ or 0A Hex (carriage return and line feed) characters throughout. However, there should not be either located between the start (<ESC>A and the stop (<ESC>Z) commands.

Replace the main circuit board with another to isolate the problem.

CT4i Series Operator Manual

5-7

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Page 62 Page 64
Contents Operator Manual Sato America, Inc Table of Contents Maintenance Cleaning ProceduresSato group of Companies Introduction Personal Injury About this ManualCT4i Series Operator Manual General DescriptionThis page is left blank intentionally Technical Data Processing Physical CharacteristicsPower Supply Environmental Excluding MediaRibbon PrintSensing MediaDownloadable Fonts Character Font CapabilitiesRegulatory Matrix FontsBarcode Capabilities Interface Selection Interface SpecificationsSignals PIN# DB25PPrinter Host PIN Assignments Signal Direction SpecificationsUniversal Serial BUS USB Software Specifications802.11G Wireless LED Indicator StatusWireless LAN Signal Strength Socket Connection Diagram Receive Buffer Control Interface SignalsSignal Signal Definition Cable Requirements DB9 Host Direction PrinterCT4i Series Operator Manual CT4i Series Operator Manual This page is intentionally left blank Installation Overview Electrical Precautions Printer Placement TipsGeneral Precautions Unpacking & Parts Identification Unpacking & Parts IdentificationMedia Loading Rolled Paper Printer InstallationSite Location Media SelectionRibbon Take-up Spindle Ribbon LoadingFanfold paper loading Loading Fanfold PaperLabel Sensing Printer Label Sensor PositioningOperational Mode Selection Label Print Direction This page is intentionally left blank Printer Configuration Operating Panel Configuration ModesFanfold-label Loading Slot Rear PanelConfiguration Panel DIP Switch SettingsLED DIP Switch Settings CONT’D Switch 4 DT/TT ModeSwitch 5 Head Check Switch 6 VR1 Potentiometer Adjustment mode Switch 7 Data DumpSwitch 8 Interface Board selection Operational Modes Power on sequence for various Operational ModesLED and Buzzer status during Normal Mode operation Normal ModeOperational Modes CONT’D User Test Print Mode Feed + Power on Data found on Test PrintsData Printed Default Settings Mode Online + Feed + Power on Parameter Default SettingSettings Affected HEX Dump Mode Power on with DSW7=ONDSW5 DSW6 DSW8 Function Online Error Buzzer LEDProgram Download Mode DSW1=ON, DSW2=OFF, DSW3=ON + Power on Font Download Mode DSW1=OFF, DSW2=ON, DSW3=ON + Power onCause Errors during Font and Program Download ModesOffsets Mode Length of Offset mm Print head resolutionMoved with Leading Edge Positive + Offset Potentiometer AdjustmentsPitch Offset Original First Line Print PositionPrint Darkness Potentiometer Adjustments CONT’DData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints CT4i Series Operator Manual Troubleshooting Error Troubleshooting GuideBlinks Uneven Print Darkness Image VoidsRibbon Wrinkling Light Print ImagesSmeared Print Images No Printed ImagePrinter Creates a Blank Label Incorrect Label PositioningCHK Troubleshooting Step Interface TroubleshootingLAN Ethernet Interface Test Print Troubleshooting HEX DumpTest Label Printing Maintenance Print Head Replacement Cleaning ProceduresAdjustment Procedures Adjusting the Print QualityPrint Speed Cleaning the Print HEAD, Platen and Rollers Cleaning the Print HeadClearning Stubborn Debris on the Print Head Cleaning the Platen and Paper Roller Cleaning the Print HEAD, Platen and Rollers CONT’DRELEASING/REPLACING the Print Head Cleaning the Sensor CT4i Series Operator Manual Sato Group of Companies Asia Pacific & Oceania Region Sato Group of Companies
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