SATO ct4i manual Troubleshooting Guide, Error

Page 58

Unit 5: Troubleshooting

TROUBLESHOOTING GUIDE

Display

ON

BUZZER

ERROR CONDITION

CORRECTIVE ACTION

ERROR

 

 

 

 

 

 

 

 

 

0

ON

1 Beep

Flash Memory error

Consult your SATO dealer

 

 

 

 

 

1

 

 

Not Assigned

 

 

 

 

 

 

2

ON

1 Beep

Machine Error

Consult your SATO dealer

 

 

 

 

 

3

ON

1 Beep

EEPROM Error

Replace EEPROM

 

 

 

 

 

4

ON

1 Beep

Electrical Head error

Replace Print Head or consult

 

 

 

 

your SATO dealer

5

Blink

3 Beeps

Head Not Latched

Latch Print Head securely and

 

 

 

 

make sure the Top Cover is

 

 

 

 

closed properly

 

 

 

 

 

6

Blink

3 Beeps

Out of Paper

1) Replenish paper supply

 

 

 

 

2) Route paper through sensor

 

 

 

 

correctly

 

 

 

 

 

7

Blink

3 Beeps

Sensor error

1) Adjust sensor level

 

 

 

 

 

8

Blink

3 Beeps

Cutter error

Connect cutter (optional item)

 

 

 

 

properly or consult your SATO

 

 

 

 

dealer

 

 

 

 

 

8.

ON

 

Program Error

Resend data to the printer

 

 

 

 

 

9

ON

3 Beeps

Ribbon End

Check ribbon loading and/or

 

 

 

 

load a new ribbon roll (TT model

 

 

 

 

only)

 

 

 

 

 

A

ON

1 Beep

Receive Buffer Over-

1) Restart the printer and retry

 

 

 

flow

2) Modify host SW

 

 

 

 

3) Select correct communication

 

 

 

 

protocol settings

 

 

 

 

 

b

ON

1 Beep

Parity error

Correct the Parity Settings or

 

 

 

(Serial I/F only)

consult your SATO dealer

e

ON

1 Beep

Framing Error

Check and correct the data bit

 

 

 

(Serial I/F only)

setting and retry

8

ON

1 Beep

Overrun Error

Check and correct the flow con-

 

 

 

(Serial I/F only)

trol settings and retry

E

ON

1 Beep

LAN Time Out Error

Check the Interface Card and all

 

 

 

 

associated connections to/from

 

 

 

 

it. Replace if necessary

 

 

 

 

 

F

 

3 Beeps

Font/graphic Data

Recheck and correct the data

 

 

 

Error (Serial I/F only)

stream and retry

 

 

 

RFID Error

Check the RFID equipment and

 

 

 

 

media

 

 

 

 

 

H

 

3 Beeps

Error in Kanji Char-

Consult your SATO dealer

 

 

 

acter ROM

 

CT4i Series Operator Manual

5-2

Image 58
Contents Operator Manual Sato America, Inc Table of Contents Cleaning Procedures MaintenanceSato group of Companies Introduction About this Manual Personal InjuryGeneral Description CT4i Series Operator ManualThis page is left blank intentionally Technical Data Environmental Excluding Media Physical CharacteristicsPower Supply ProcessingMedia PrintSensing RibbonMatrix Fonts Character Font CapabilitiesRegulatory Downloadable FontsBarcode Capabilities Interface Specifications Interface SelectionDB25P Signals PIN#Printer Host Specifications PIN Assignments Signal DirectionSoftware Specifications Universal Serial BUS USBLED Indicator Status 802.11G WirelessWireless LAN Signal Strength Socket Connection Diagram Cable Requirements DB9 Host Direction Printer Interface SignalsSignal Signal Definition Receive Buffer ControlCT4i Series Operator Manual CT4i Series Operator Manual This page is intentionally left blank Installation Overview Printer Placement Tips Electrical PrecautionsGeneral Precautions Unpacking & Parts Identification Unpacking & Parts IdentificationMedia Selection Printer InstallationSite Location Media Loading Rolled PaperRibbon Loading Ribbon Take-up SpindleLoading Fanfold Paper Fanfold paper loadingPrinter Label Sensor Positioning Label SensingOperational Mode Selection Label Print Direction This page is intentionally left blank Printer Configuration Configuration Modes Operating PanelRear Panel Fanfold-label Loading SlotDIP Switch Settings Configuration PanelLED Switch 4 DT/TT Mode DIP Switch Settings CONT’DSwitch 5 Head Check Switch 7 Data Dump Switch 6 VR1 Potentiometer Adjustment modeSwitch 8 Interface Board selection Power on sequence for various Operational Modes Operational ModesNormal Mode LED and Buzzer status during Normal Mode operationOperational Modes CONT’D Data found on Test Prints User Test Print Mode Feed + Power onData Printed Parameter Default Setting Default Settings Mode Online + Feed + Power onHEX Dump Mode Power on with DSW7=ON Settings AffectedDSW5 DSW6 DSW8 Font Download Mode DSW1=OFF, DSW2=ON, DSW3=ON + Power on Online Error Buzzer LEDProgram Download Mode DSW1=ON, DSW2=OFF, DSW3=ON + Power on FunctionErrors during Font and Program Download Modes CauseMode Length of Offset mm Print head resolution OffsetsOriginal First Line Print Position Potentiometer AdjustmentsPitch Offset Moved with Leading Edge Positive + OffsetPotentiometer Adjustments CONT’D Print DarknessData Dump Diagnostic Label Printing Test Labels Printing FACTORY/SERVICE Test Prints CT4i Series Operator Manual Troubleshooting Troubleshooting Guide ErrorBlinks Light Print Images Image VoidsRibbon Wrinkling Uneven Print DarknessIncorrect Label Positioning No Printed ImagePrinter Creates a Blank Label Smeared Print ImagesInterface Troubleshooting CHK Troubleshooting StepLAN Ethernet Interface HEX Dump Test Print TroubleshootingTest Label Printing Maintenance Cleaning Procedures Print Head ReplacementAdjusting the Print Quality Adjustment ProceduresPrint Speed Cleaning the Print Head Cleaning the Print HEAD, Platen and RollersClearning Stubborn Debris on the Print Head Cleaning the Print HEAD, Platen and Rollers CONT’D Cleaning the Platen and Paper RollerRELEASING/REPLACING the Print Head Cleaning the Sensor CT4i Series Operator Manual Sato Group of Companies Sato Group of Companies Asia Pacific & Oceania Region