Nortel Networks R2MFC manual How to Get Help, Getting Help from the Nortel Web site

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How to Get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

R2MFC Media Bay Module Installation and Configuration Guide

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Contents R2MFC Media Bay Module Installation and Configuration Guide North American Regulatory Information SafetyR2MFC Media Bay Module Installation and Configuration Guide Enhanced 911 ConfigurationRadio-frequency Interference Hearing Aid Compatibility Important Safety InstructionsRepairs NN40010-300International Regulatory Information NN40010-300 Contents Chapter Preparing to install the R2MFC MBM Chapter R2MFC MBM maintenance Appendix a Configuring DIP switch settings and definitions MFC Register Signaling Panama Config 1 NN40010-300 Getting Help over the phone from a Nortel Solutions Center How to Get HelpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or resellerHow to Get Help NN40010-300 About this guide Getting startedAudience Acronyms Before you beginSymbols and text conventions Convention Example Used for PswdRelated publications Getting started NN40010-300 General information Chapter OverviewR2MFC MBM faceplate elements Administration and maintenance toolsOverview System Status LEDs Config DIP switchesR2MFC MBM back and underside elements BNC and RJ-48 connectorsRS232 port E1 Status LEDsMBM DIP switches Power connectorsOverview NN40010-300 Chapter Preparing to install the R2MFC MBM Host system setup requirements Installation process mapPreparing to install the R2MFC MBM Host system setup requirementsConfig DIP switches R2MFC MBM setup requirementsCustomer supplied hardware requirements Overview of the R2MFC MBM installation Chapter Installing the R2MFC MBMShutting down the system Installing the R2MFC MBMShutting down a BCM 4.0 system Shutting down the BCM 4.0 system hardware Shutting down a BCM 3.7 or lower systemInstalling an R2MFC MBM in the BCM platform base chassis Installing an R2MFC MBMInstalling an R2MFC MBM in the expansion unit Installing the rubber boot in an R2MFC module Installing an R2MFC MBM in the BCM50 expansion unitR2MFC Transmit Co-axial cable connected to the MBM Removing an R2MFC MBM Reconnecting the equipmentRemoving an R2MFC MBM from the BCM platform base chassis How to remove a BCM200 R2MFC MBMRemoving an R2MFC MBM from the expansion unit How to remove a BCM400 R2MFC MBMHow to remove the expansion unit front bezel Wiring an R2MFC MBMInstalling the R2MFC MBM Trunk wiring overview Connecting an R2MFC MBM to a service providerInstalling the R2MFC MBM Configuring the R2MFC MBM Chapter Configuring the R2MFC MBMPhysical line characteristics MFCR2 side External Link configurable parametersE1 framing Register signaling Line signalingOption Parameters Meaning Default Minimum or fixed number length + timer parametersSetting Config DIP switches Configuring the MFCR2 external linkCreating a customized country code Config DIP switch layoutE1 framing default parameters PRI side Internal Link configurable parametersSignaling Configuring the PRI internal linkConfiguring the PRI internal link using Element Manager Layer 2 signaling parametersParameter Setting Module configuration parametersBCM lines configuration for R2MFC MBM Configuring the PRI internal link using Unified ManagerModule type BCM module configuration for R2MFC MBM Off Turning on second dial tone Turning on second dial tone using Element ManagerOutgoing dialing configuration for second dial tone Turning on second dial tone using Unified ManagerConfiguring the R2MFC MBM Inter-working functionality Chapter R2MFC MBM maintenanceClock synchronization R2MFC MBM maintenanceTranslation of Subscriber Status Setting the R2MFC MBM to diagnostic mode Diagnostic toolsDiagnostic and loopback modes Mode Description Call AvailabilityAlarms Measurements AlarmsIncoming signal errors Alarms propagationGroup I Alarms propagation Sheet 1 Alarm CauseGroup II alarms propagation R2MFC MBM maintenance Group I Alarms propagation Sheet 2Faceplate LEDs System status monitor LEDsLogs and traces Error messagesLED Name Yellow LED Red LEDReplacing an R2MFC MBM Overview of module replacement processUpgrading firmware Connect using Hyper-terminal setup parametersProgram responds starting rec 0. Hit any key to continue R2MFC MBM maintenance NN40010-300 Users and passwords Chapter Command Line Interface CLIOverview Command Line Interface CLI Accessing the CLILOad directory CLI commands CommandsINfo directory CLI commands LOad directoryVIew directory VIew directory CLI commandsCNtrl directory CNtrl directory CLI commands Sheet 1NN40010-300 CNtrl directory CLI commands Sheet 3 COnfig directoryCOnfig directory CLI commands Sheet 1 NN40010-300 ALarm directory CLI commands Sheet 1 ALarm directoryNN40010-300 SWerr directory SWerr directory CLI commandsMFC directory MFC directory CLI commands Sheet 1MFC directory CLI commands Sheet 2 See Chapter , MFC Signal Definitions, on page 111 for MFC R2 directory R2 directory CLI commands Sheet 1Command Line Interface CLI R2 directory CLI commands Sheet 2 PRI directory PRI directory CLI commandsCommand Line Interface CLI NN40010-300 Shows the Config DIP switch layout Appendix a Configuring DIP switch settings and definitionsSecond dial tone DIP switch settings Country selection DIP switch settingsMexico Config Country code defaultsMexico Config 1 R2 A/B signals Interpretation of transmitted MFC signals Sheet 1 Interpretation of received MFC signalsMeaning Signal Mexico Config Interpretation of received MFC signals Sheet 1 Mexico Config 2 R2 A/B signalsInterpretation of transmitted MFC signals Brazil Config 1 R2 A/B signals Brazil ConfigInterpretation of received MFC signals Brazil Config Brazil Config 2 R2 A/B signals Argentina Config Argentina Config 1 R2 A/B Signals Interpretation of received MFC signals Chile Config 1 R2 A/B signals Chile ConfigSignal Block Panama Config Configuring DIP switch settings and definitions NN40010-300 Diagnostics and Loopback Dip Switch Settings Appendix B Diagnostic and loopback DIP switch settingsDiagnostic and loopback DIP switch settings NN40010-300 MFC signal definitions Appendix C MFC Signal DefinitionsMFC signal meaning MFC Signal Definitions NN40010-300 Cable pinouts Appendix D CLI Cable PinoutCLI Cable Pinout NN40010-300