Dell 65-W AC/DC manual For Individual Consumers

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Individual Home Consumers; Home Office	Canada Only
and Small Business Customers:
Technical Support and Customer Service	1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support	1-800-387-5757
Customer Service	1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support	1-800-387-5757
Customer Service	1-800-326-9463 (Extension 8221
	for Individual Consumers)
Dell-Branded Memory	1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media.

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Limited Warranties and Return Policy