How to Obtain Replacement Parts
To obtain a replacement part, contact APC Customer Support (see rear cover).
1.In the event of a Battery Module failure, the display may show additional “fault list” screens. Press any key to scroll through these fault lists, record the information, and relay it to the APC representative.
2.If possible, call APC Customer Support from a telephone that is within reach of the UPS display interface so that you can gather and report additional information to the APC representative.
3.Be ready to provide a detailed description of the problem. Our representative will help you solve the problem over the telephone, if possible, or will give you a return material authorization (RMA) number. If a module is returned to APC, this RMA number must be clearly printed on the outside of the package.
4.If the UPS is within the warranty period, or covered by an APC
SEE!
Limited Factory Warranty section for more information.
5.If the UPS is covered by an APC service contract, have that information available and give it to the representative.
Orderable parts
Description | APC SKU No. |
|
|
SUVTJBXR2B6S | |
Modules (expandable to 6). |
|
|
|
SUVTJBXR6B6S | |
Modules. |
|
|
|
Battery Module. | SYBTJ4 |
|
|
Network Management Card with Environmental Monitor. | AP9619 |
|
|
32 |