Warranty Information
Panamax Power Conditioner Limited Product Warranty
Panamax warrants to the purchaser of this Panamax audio/video component style power conditioner, for a period of three (3) years from the date of purchase, that the unit shall be free of defects in design, material or workmanship, and Panamax will repair or replace any defective unit.
Upgrade Policy
Valid only in the United states and Canada
If your Panamax UPS sacrifices itself while protecting your connected equipment, you have an option to upgrade to the latest technology. Please go to our web sites www.panamax.com or contact Customer Relations at
2 Year Battery Warranty
Please contact Panamax Customer Service for information regarding battery replacement and
Panamax Power Conditioner Limited Connected Equipment Protection Policy
It is the policy of Panamax that it will, at its election, either replace, pay to replace at fair market value, or pay to repair, up to the dollar amount specified below, equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a properly installed Panamax power condi- tioner. To be eligible for compensation, repair and or replacement, the power conditioner must shows signs of surge damage or that it is operating outside of design specifications, relative to its surge protection capability, and under all of the circumstances failed to protect your connected equipment.
MX5102: $5,000,000
THE CONNECTED EQUIPMENT POLICY IS SUBJECT TO THE FOLLOWING CONDITIONS AND LIMITATIONS
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy extends to the original purchaser of the Panamax product only and is
2.PROPER INSTALLATION: Panamax AC protectors must be directly plugged into a properly ground- ed
3.NOTIFICATION: You must notify Panamax within ten days of any event precipitating request for product replacement or payment for connected equipment damage. A return authorization (RA) num- ber must first be obtained from the Panamax Customer Relations Department at www.panamax.com** before returning the protector Panamax. At this time, you must notify Panamax if you believe you have a claim for damaged connected equipment. Once you obtain an RA number, please mark the number on the bottom of the unit and pack it in a shipping carton/box with enough packing material to protect it during transit. The RA number must also be clearly marked on the outside of the carton. Ship the unit Panamax. Please note that you are responsible for any and all charges related to shipping the unit to Panamax. If connected equipment damage was indicated on your RA request, Panamax will mail you claim kit to be completed and returned within 30 days. A connection diagram of your system will be re- quired as part of the claim kit. Be sure to note its configuration before disconnecting your equipment.
4.DETERMINATION OF FAILURE: Panamax will evaluate the protector for surge damage. The Pana- max protector must show signs of surge damage or must be performing outside (>10%) of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for an automatic denial your request for payment. Panamax, after evaluating all information provided, will determine whether or not your request is eligible for payment. If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications, Panamax will return the unit to you with a letter explaining the test results Exceptions: If a dealer or installer replaces the protector for the customer, replacement will be returned to the dealer installer; or if the protector is a
5. REQUEST PAYMENTS:
Once Panamax has determined that you are entitled to compensation, Panamax will, at its election, ei- ther pay you the present fair market value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment, or pay the equivalence of replacement equipment.
6.OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer’s warranty, implied or expressed, or any insurance and/or service contract that may cover the loss.
7.EXCLUSIONS: THE PANAMAX CONNECTED EQUIPMENT PROTECTION POLICY DOES NOT APPLY TO: Service charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to manufacturer’s recall or similar event.
8.DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to Panamax’s Connected Equipment Protection Policy, or the alleged breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitra- tion at any AAA location in the United States upon the payment of the applicable filing fee. The arbitra- tion will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and Panamax. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdic- tion. The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney’s fees. The parties will share the costs of arbitration (including the arbitrator’s fees, if any) in the proportion that the final award bears to the amount of the initial claim.
9.GENERAL: If you have any questions regarding the product warranty or the connected equipment protection policy, please contact the Panamax Customer Relations Department at www.panamax.com. The Limited Product Warranty and Connected Equipment Policy herein supersede all previous warran- ties and/or Connected Equipment repair/replacement policies.
THE LIMITED PRODUCT WARRANTY IS THE ONLY WARRANTY PROVIDED WITH THIS PANAMAX PROD- UCT AND ANY OTHER IMPLIED OR EXPRESSED WARRANTIES ARE
This warranty may not be modified except in writing, signed by an officer of the Panamax Corpora- tion.
*The use of a Panamax extension cord or equivalent (UL or CSA listed, minimum 14AWG,
**Forms are available on the Panamax web site for requesting RAs and opening a claim for connected equipment damage.
Warning Notice
WARRANTY LIMITATION FOR INTERNET PURCHASERS
Panamax products purchased through the Internet do not carry a valid Connected Equipment Protec- tion Policy unless purchased from an Authorized Panamax Internet Dealer! Authorized Panamax Inter- net Dealers have sufficient expertise to insure warranty compliant installations. For a list of Authorized Panamax Internet Dealers go to www.panamax.com.
CAUTION: Audio/Video, computer and/or telephone system installations can be very complex systems, which consist of many interconnected components. Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systematic approach using multiple protectors must be employed. Systematic protection requires professional de- sign. AC power, satellite cables, CATV cables, A/V signal line cables or telephone/network lines entering the system that do not pass through a Panamax surge protector will render the Panamax connected equipment protection policy null and void. For additional information on how to protect your system, please contact Panamax before connecting your equipment to the surge protector.
More detailed information is available at www.panamax.com.
If you have any questions regarding these requirements, please contact Customer Relations.
MODEL - MX5102
DOC. NO. IWS00850_EN REV. A
Effective Date 1/8/09
® 2009 Panamax, Inc., 1690 Corporate Circle, Petaluma, CA 94954 • www.panamax.com •
7