Oki 490 manual Problems / Solutions

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Problems / Solutions

Problem

My word processor files do not print the way I have the menu and front panel set.

Solution

Remember:

Settings in your software application can override settings in your printer driver.

Your printer driver settings can override any settings from the printer menu or printer front panel.

Before sending a file to the printer, many word processors send either an “initialization string” or an I-Prime signal to the printer.

The initialization string contains codes that override the panel and menu settings. To change your printer to ignore the reset code, enter the Menu Mode, go to the Set-Up group and change the setting for Reset Inhibit to Yes.

The I-Prime signal will automatically override any front panel settings you have made. To eliminate this problem, enter the Menu Mode, go to the Parallel Interface group and change the setting for I Prime to Invalid.

For more information on changing menu settings, see “Changing the Menu Settings” in Chapter 4.

Problem

Nothing happens when I turn on the printer.

Solution

Check the power cord connection to the outlet and to the printer. If you are using a power strip, make sure it is turned on, and that the fuse hasn’t blown or that the circuit breaker hasn’t tripped.

60Microline 490/491 User’s Guide

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Contents User’s Guide Mailing Address Safety Microline 490/491 User’s Guide Contents Troubleshooting Printer Features IntroductionOki Data on the Internet Helpful Hints Saving Money Forms Tear-OffSaving Time Internet SupportControlling Access to the Printer Operation TipsTop of Form TOF Turning the Platen KnobUsing Your Printer Parts Identification Rear Feed Continuous FormsParts Identification Top Feed Single Sheets Top of Form TOF Top of Form TOF and Forms Tear-OffDetermining if Forms Tear-Off is Off or On Setting Top of Form TOF Forms Tear-Off OFF Default SettingForms Tear-Off Set to on Resetting Top of Form to the Factory Default Temporarily Changing the Top of Form PositionForms Tear-Off Feature Potential Problems with Software PackagesChanging the Forms Tear-Off Setting Paper ParkManual Forms Tear Off Changing Paper Paths Continuous Forms toSingle SheetsSingle Sheets toContinuous Forms Printhead Gap Print Quality Typefaces LQ Mode Character Pitch Printer Reset EmulationsChanging Emulations Menu Mode Menu Mode KeysEntering and Exiting Menu Mode Resetting the Menu to the Factory DefaultsPrinting the Menu Settings Changing the Menu Settings Menu Settings Table Group Settings Defaults are set in bold italic13.6 500 ms, 1 sec, 2 sec DEFAULT, Mode 1, Mode Invalid, Valid Menu Settings Table Explanations of Menu Items Use this to switch character sets to IBM Set Selects the printer command set emulation you want to engage Sets the signal on pin 18 to +5 volts or open Choose the quality and typeface of printing Change to Double for double width and height printing Maintenance Replacing the Ribbon CartridgePrinthead may be HOT Loading Paper Rear FeedCareful Open the tractor covers Microline 490/491 User’s Guide Maintenance Loading Rear Feed Paper from the Front of the Printer ML490ML491 Microline 490/491 User’s Guide Maintenance Top Feed Single Sheets Maintenance Clearing Paper Jams Rear-Feed Paper JamsRear-Feed, Repeating Paper Jams Microline 490/491 User’s Guide Single-Sheet Paper Jams Cleaning the Housing Troubleshooting General InformationProblems / Solutions SolutionSolutions Ink smears on the paper when I print narrow columns There are dots missing in my printouts Printer needs paper. The Alarm is not on. I can’t load paper Appendix a Parts & Accessories Purchasing Parts & AccessoriesReplacement Parts Part NumberAccessories Option Part NumberEpson LQ Commands Appendix B Printer Control CodesDEL Enabled On DC3 Carriage Return Character Pitch, Select 10 cpi IBM Commands ESC % HESC Q $ Appendix C Specifications Graphics Resolution Emulations co-residentPrint Speed Characters per Line cplResident Fonts Bar CodesResident Typefaces Paper Specifications ML490 Paper Specifications ML491 Physical Specifications Environmental RequirementsElectrical Requirements Appendix D Installation LocationUnpack Microline 490/491 User’s Guide Installation Install the Ribbon Cartridge Power Connection Computer ConnectionsParallel LPT Ieee USB Specification 1.1 Compliant Testing the Printer Font Sample TestRolling Ascii Test Hexadecimal Dump Mode Printer DriversUsing a Compatible Driver Loading the OKI DriverIndex IBM Index Tear