AMT Datasouth 4000 Troubleshooting, Ready and Media LEDs blinking, Ready and Ribbon LED Blinking

Page 70

TROUBLESHOOTING AND MAINTENANCE

Troubleshooting

Generally, when a malfunction or an abnormal condition occurs, the “READY” LED will keep blinking. Printing and communication between the host and printer will stop.

To understand what the problem is you should first check the LED indicators and LCD display on the front panel:

After the problems have been solved, press CANCEL to continue printing.

READY and MEDIA LED's blinking

LCD Displays MEDIA OUT

Possible Problems	Solutions	Remarks

Missing gap	- Check the media path	If using continuous media with Windows
	- Check the position of the	then in the Paper Tab section
	- Check the position of the	continuous should be selected.
	media sensor.	continuous should be selected.
	- Check the paper sensor

Media out	- Check the Media Supply	Verify that the media is properly
	Roll	positioned between the Media Sensor
		Arms.

Media not installed	- Install a Media roll

Media jam	- Clear the jam	Verify that the media is routed correctly.

Printhead module is not	- Close and latch the
closed	printhead module

Media Calibration lost	Run the Label Sensor Calibration procedure.

Ready and Ribbon LED Blinking

LCD displays RIBBON OUT

Possible Problems	Solutions	Remarks

Incorrect Switch setting	Switch 1 should be off	Direct Thermal media does not use a
		ribbon.

Ribbon has run out	Supply the ribbon roll

Ribbon jam	Recover the jam

Ribbon sensor error	Replace the ribbon sensor

Note: The FM402DT does not use a ribbon and should not display this error.

User's Guide 69

Image 70

Contents User’s Guide Important Safety Instructions Other Notices Technical Support Table of Contents Reader Table of Figures This page is blank Product Description Overview Unpacking and Inspection Installation and Configuration Setting up the PrinterFM 4402 Back Panel Connecting the Power Cord Power Cord ConnectionConnecting the Printer to Your Host Communication CableFactory default parameters of serial port are Loading the Ribbon Thermal Transfer Media onlyPrinthead Latch and Side Access Cover Ribbon Routing Users Guide Fully open Media Access Cover Loading MediaPrinthead Latch and Side Access Cover Outside Media Guide Media Sensor Adjust Knob Media Routing Changing Position of the Media Supply Spindle To change the position of the Media SpindleCalibrating Media Sensors Performing the Self Test Self Test Pattern for FM4602/FM4603 Ppla Self Test FM4602/FM4603 PplaSelf Test Pattern for FM4602/FM4603 Pplb Self Test FM6402/FM4603 PplbSelf Test Pattern for FM4402 Ppla Self Test FM4402 PplaSelf Test Pattern for FM4402 Pplb Self Test FM4402 PplbResetting the Printer to Factory Default Settings This is a blank Panel Operation Front PanelLED Indicators Ready Media RibbonButtons Button FunctionButton Function Pause Enter into the printers Setup menu LCD Display FM4602 and 4603 models only With Keyboard Option installedStandard Printer With Barcode Reader Option Abnormal ConditionsLCD and Button functionality in Set-up mode Front Panel Set-up MenuProcedure to Enter into Set-up Mode FM 4602 and FM 4603 models onlySet-up Mode Selection Items Range Factory Default RemarksUsers Guide Setting Display Language Range Factory DefaultBack Panel FM 4602/4603 Back Panel Switches FM4602 and FM4603 models only Standard Switch SettingsSpecial Switch Settings Switch number Special ConditionPS/2 Keyboard I/F FM4602 and FM4603 models only System Setting Commands Command Set for PplaCommand Description Parameter Factory default Interaction Commands Symbol Code hexadecimalSystem Level Commands Command Description RemarksFormatting Commands Command DescriptionCommand structure Command function Editing CommandsComponents Description Variables Command Object Command Structure Description BaaabbbcccdddFont Downloading Commands Such commands are only used for soft fonts with PCL formatThis is a blank Command Set for Pplb Command Description ParameterLEx,y,hlen,vlen D1,hadj This is a blank Printer Driver Driver Installation \WIN95 A\NT40 \WIN98 A\WIN2000How to Use the Driver Parameter settingDetails Tab Print to the following port Orientation Media choice Device Options This is a blank Ready and Media LEDs blinking TroubleshootingPossible Problems Solutions Remarks Ready and Ribbon LED BlinkingOnly the Ready LED blinks LCD display Possible Problems and Solutions RemarksHost indicates Printer Time Out Unstable ribbon roll rotation RecoveryData has been sent, but there is no output from the printer Poor printout qualityPreventive Maintenance Cleaning the Printhead TPHCleaning the Platen roller Cleaning the media compartmentThis is a blank General Specifications Specification Model FM4402 Model FM4602 Model FM4603Printer Programming Language A, Ppla Specification Model FM4402, FM4602 and FM4603Fonts, Bar Codes and Graphics Printer Programming Language B, PplbOptional Accessories This is a blank Introduction SerialConnection with host Serial port settings Parallel Centronics Auto PollingAppendix C Printer Status Appendix D Ascii Table Appendix E Fonts and BAR Codes for Ppla Internal FontsUsers Guide Users Guide Font Users Guide Courier Font Set Users Guide Users Guide Users Guide Internal Bar Codes Users Guide Users Guide Users Guide This is a blank Appendix F Fonts and BAR Codes for Pplb Users Guide Users Guide Users Guide Internal Bar Codes Users Guide Keyboard Key FunctionReady 203,PPLB ESC for Keybd 0123456789 Label SET NO. ? Copies PER LAB ?Output Barcode Reader FsreaderApple 11223344Users Guide This is a blank AMT Datasouth Corp