AMT Datasouth 4500 Series manual Troubleshooting Guide, Response to Display Messages

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Troubleshooting Guide

Troubleshooting Guide

This section serves to guide the operator through successfully resolving issues that might occur during normal printer operation. If the printer issue is not resolved using the information in this guide, please contact Datasouth Service for additional assistance.

Response to Display Messages

The printer will detect situations requiring assistance from the operator. The responses for these messages are as follows:

Head Not Latched

PRINT or CANCEL?

Verify the Printhead is down against the platen and the Printhead Lock Lever

ENTER

is completely rotated into the lock position. Press the PRINT key. If the message reappears contact qualified service personnel for head latch sensor replacement or adjustment.

Media Out

PRINT or CANCEL?

The printer cannot detect media in the label guide block. If the printer appears to have media properly installed, one of the following conditions has produced the message.

1.Media Out of the Guide Block: Closely inspect the media’s passage through the inside label guide block. The media must travel between the

sensors embedded in the guide block. After adjusting the media press the

ENTER

PRINT key to print the label.

2.The sensor’s sensitivity is incorrectly adjusted: See Adjusting Sensor Sensitivity in this section.

3.If printing new or modified PAL label file, the /_MediaSenseLevel setpagedevice command may have an incorrect sensor sensitivity level.

4.The media sensor system requires repair or replacement. Contact qualified service personnel.

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Contents CodeWriter 4500 Series Operator’s Manual Page Warnung Warnung Adventercia Software Extended MaintenanceHardware Warranty Datasouth CodeWriter 4500 Disclaimer of WarrantiesDatasouth Table of Contents Contents Table of Figures CodeWriter 4500 Series Models IntroductionCodeWriter 4505 Front/Side View External Media Feed Slot Operator Panel Document Exit Tear BarCodeWriter 4500 Series Features Media Compatibility FeaturesGuide to the Operator’s Manual This Page Intentionally Blank Quick Start Guide Unpacking and Power UpEquipment Checklist Applying Power to the Printer Loading and Feeding Label Roll Media LoadingRibbon Take-Up Ribbon Supply Roll Ribbon Guide Bar Loading and Feeding the RibbonCodeWriter 4500 Series Operator Panel Operator Panel Media SettingsSet Label Parameters Without saving. Press the saving the changes Printer Model Print Speed 4505 100% 4505+ 4510 50% Set Print ParametersPrint Test Label Feature/Settings LabelPrinting Test Labels Running the Quick Start CD Connecting the PrinterQuick Start CD Cable Connecting to a Personal ComputerConnecting the Cable Data CommunicationsMode COMx9600,n,8,1 Configuring the Personal ComputerSettings Control Panel Port Settings Value Bits per secondType File.pal COMx Mode COMx9600,n,8,1 where x = the COM port numberSending Data to the Printer Cable Examples Serial Port SpecificationsSeries Printer DCE Modem DB25 Connector Hardware Flow Control Flow ControlDSR Xon/Xoff Flow ControlSetting RTS Polarity Operator Panel Settings for Data CommunicationsSetting the Baud Rate Setting the Flow Control MethodSetting the Stop Bits Setting the DTR PolaritySetting the Parity Setting the Data BitsThis Page Intentionally Blank Die-Cut Labels Media SettingsSetting the Document Dimensions Notch or Hole Label Black Bar LabelsEnter to save new defaults. Press Programming the Label DimensionsPressing the settings Programming the Print Method Setting the Printing MethodPrint Speed and Darkness Setting the Print ParametersSpeed Darkness Setting Print Speed and DarknessAdjusting Print Position Forward Distance Presentation DistancePicket Fence Horizontal Bar Code Ladder Vertical Bar Code Bar Code QualityBar Code Orientation Bar Code Print Settings This Page Intentionally Blank Display and Panel Keys Operator Panel ReferenceOff-line Menu Reference 80% 100% Percentage of the printer’s Accessing this parameterParameter Values Description Print Speed % Printing Speed as aLabel Parameters Config Revision are displayed Settings LabelSystem Params Firmware Part No Firmware part numberSystem Parameters Default Parameter ValuesConfiguration Print ParametersOff-Line Menu Map Removing the Ribbon Take-up Roll MaintenanceHeater Line Location Printhead CleaningPaper Path Cleaning Response to Display Messages Troubleshooting GuideRemove Ribbon Print or CANCEL? Media Feed Fault Print or CANCEL? Halt Ribbon Wrinkling Causing Poor Print Print Quality IssuesFirst Part of Label Content is Missing Sides or Top of Label Content is MissingMissing Dots in Label Host System Does Not Report Errors, But Nothing Prints Data Communications IssuesPC Reports Write Fault Error Writing to Device COMx Controlling Hex Dump Mode Hex Dump ModeAdjusting the Gap Sensor Sensitivity Adjusting Sensor SensitivityPrinter is Displaying Media Feed Fault Message Adjusting the Black Bar Sensor Sensitivity Press the Pause key. This takes you to the off-line menu Adjusting the Ribbon Sensor Sensitivity Printer Displays Ribbon Out Message in Thermal Transfer Mode Verifying the Sensor Operation Key until the Enter to Select Diagnostics is displayedThis Page Intentionally Blank Label Genesis Applications OverviewPrinter Application Language PAL Fonts PAL Fonts and Bar CodesEAN-13 EAN13 Codabar Postnet Maxicode Bar CodesBar Code MSI Plessy Establishing the Development Environment PAL Quick StartUndo Ctrl/U Function Keystroke Hex ValuePAL will display the line as it Has been typed so farLabel Tutorial Hello World Label OutputPAL Command SequencePAL Coordinate System Printing a Line Applications Overview Label Output World!Hello Hello World PAL Command SequencePrinting a Bar Code Label Output WorldApplications Guide Physical SpecificationsPower Input and Output EnvironmentalProcessing MediaSerial Communications PrintingFlash Memory Management Advanced FeaturesHigh Speed Firmware Update Download Mode Auto-Baud Firmware Update Download ModeRelease Identification Message Pause PAL Application Bootstrap BypassPrint Darkness Control Setting Contrast and PreheatKey until Enter to Select Expert Settings is displayed Enter to save new defaults . PressAdvanced Features