AMT Datasouth 4500 Series manual Print Quality Issues, First Part of Label Content is Missing

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Troubleshooting Guide

Print Quality Issues

The problems and solutions listed here presume the printer was setup properly using the procedure in this manual’s Media Settings section. If the printer is displaying any messages, see Response to Display Messages in this section before proceeding.

First Part of Label Content is Missing

If only a small portion of the label content is missing and the printing begins immediately after the label gap see Adjusting Print Position in the Media Settings section to adjust the Y direction print position.

Sides or Top of Label Content is Missing

Verify the Label Length and Label Width parameter values set from the Operator Panel off-line menu (see Media Settings section, Setting the Document Dimensions). If the label content appears to be skew to one side see Adjusting Print Position in the Media Settings section to adjust the X direction print position.

If printing a new or modified PAL label file, the /PageSize setpagedevice command may have an incorrect setting.

Depending on the label size and the number of objects printed, the printer may require additional memory. Contact your Datasouth representative more information on obtaining a memory upgrade.

Ribbon Wrinkling Causing Poor Print

Wrinkles may be caused by the Ribbon Supply roll not being aligned with the Take-Up roll. Use the alignment marks on the shafts to verify the alignment.

A newly installed ribbon will require feeding a few labels to work out any

ONLINE	ITEM
wrinkles. Press the PAUSE key to take the printer Off-Lineand press the	FEED
key five or more times prior to work out ribbon any wrinkles.

The ribbon tensioning screws may require adjustment for the ribbon selected. Contact qualified service personnel for assistance in performing this adjustment.

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Contents CodeWriter 4500 Series Operator’s Manual Page Warnung Warnung Adventercia Software Extended MaintenanceHardware Warranty Datasouth CodeWriter 4500 Disclaimer of WarrantiesDatasouth Table of Contents Contents Table of Figures CodeWriter 4500 Series Models IntroductionCodeWriter 4505 Front/Side View External Media Feed Slot Operator Panel Document Exit Tear BarCodeWriter 4500 Series Features Media Compatibility FeaturesGuide to the Operator’s Manual This Page Intentionally Blank Unpacking and Power Up Equipment ChecklistQuick Start Guide Applying Power to the Printer Loading and Feeding Label Roll Media LoadingRibbon Take-Up Ribbon Supply Roll Ribbon Guide Bar Loading and Feeding the RibbonCodeWriter 4500 Series Operator Panel Operator Panel Media SettingsSet Label Parameters Without saving. Press the saving the changes Printer Model Print Speed 4505 100% 4505+ 4510 50% Set Print ParametersFeature/Settings Label Printing Test LabelsPrint Test Label Connecting the Printer Quick Start CDRunning the Quick Start CD Cable Connecting to a Personal ComputerConnecting the Cable Data CommunicationsMode COMx9600,n,8,1 Configuring the Personal ComputerSettings Control Panel Port Settings Value Bits per secondMode COMx9600,n,8,1 where x = the COM port number Sending Data to the PrinterType File.pal COMx Cable Examples Serial Port SpecificationsSeries Printer DCE Modem DB25 Connector Hardware Flow Control Flow ControlDSR Xon/Xoff Flow ControlSetting RTS Polarity Operator Panel Settings for Data CommunicationsSetting the Baud Rate Setting the Flow Control MethodSetting the Stop Bits Setting the DTR PolaritySetting the Parity Setting the Data BitsThis Page Intentionally Blank Media Settings Setting the Document DimensionsDie-Cut Labels Notch or Hole Label Black Bar LabelsEnter to save new defaults. Press Programming the Label DimensionsPressing the settings Programming the Print Method Setting the Printing MethodPrint Speed and Darkness Setting the Print ParametersSpeed Darkness Setting Print Speed and DarknessAdjusting Print Position Forward Distance Presentation DistanceBar Code Quality Bar Code OrientationPicket Fence Horizontal Bar Code Ladder Vertical Bar Code Bar Code Print Settings This Page Intentionally Blank Display and Panel Keys Operator Panel ReferenceOff-line Menu Reference 80% 100% Percentage of the printer’s Accessing this parameterParameter Values Description Print Speed % Printing Speed as aLabel Parameters Config Revision are displayed Settings LabelSystem Params Firmware Part No Firmware part numberSystem Parameters Default Parameter ValuesConfiguration Print ParametersOff-Line Menu Map Removing the Ribbon Take-up Roll MaintenancePrinthead Cleaning Paper Path CleaningHeater Line Location Response to Display Messages Troubleshooting Guide Remove Ribbon Print or CANCEL? Media Feed Fault Print or CANCEL? Halt Ribbon Wrinkling Causing Poor Print Print Quality IssuesFirst Part of Label Content is Missing Sides or Top of Label Content is MissingMissing Dots in Label Data Communications Issues PC Reports Write Fault Error Writing to Device COMxHost System Does Not Report Errors, But Nothing Prints Controlling Hex Dump Mode Hex Dump ModeAdjusting the Gap Sensor Sensitivity Adjusting Sensor SensitivityPrinter is Displaying Media Feed Fault Message Adjusting the Black Bar Sensor Sensitivity Press the Pause key. This takes you to the off-line menu Adjusting the Ribbon Sensor Sensitivity Printer Displays Ribbon Out Message in Thermal Transfer Mode Verifying the Sensor Operation Key until the Enter to Select Diagnostics is displayedThis Page Intentionally Blank Applications Overview Printer Application Language PALLabel Genesis Fonts PAL Fonts and Bar CodesBar Codes Bar CodeEAN-13 EAN13 Codabar Postnet Maxicode MSI Plessy Establishing the Development Environment PAL Quick StartUndo Ctrl/U Function Keystroke Hex ValuePAL will display the line as it Has been typed so farLabel Tutorial Hello World Label OutputPAL Command SequencePAL Coordinate System Printing a Line Applications Overview Label Output World!Hello Hello World PAL Command SequencePrinting a Bar Code Label Output WorldApplications Guide Physical SpecificationsPower Input and Output EnvironmentalProcessing MediaSerial Communications PrintingFlash Memory Management Advanced FeaturesHigh Speed Firmware Update Download Mode Auto-Baud Firmware Update Download ModeRelease Identification Message Pause PAL Application Bootstrap BypassPrint Darkness Control Setting Contrast and PreheatKey until Enter to Select Expert Settings is displayed Enter to save new defaults . PressAdvanced Features