Siemens 2614 manual Appendix a, Troubleshooting

Appendix A

TROUBLESHOOTING

This section describes common problems you may encounter and their possible solutions. Use the panel indicators to monitor and identify problems with the SpeedStream 2614. If you cannot resolve any connection problems after checking the indicators, refer to the following table.

Symptom	Action
LED Indicators
Power LED is Off	•	External power supply has failed or is disconnected.
	• Check connections between the SpeedStream 2614, the external power supply, and
		the wall outlet.
	• If the power indicator does not turn on when the power cord is plugged in, you may
		have a problem with the power outlet, power cord, or external power supply.
	• If the unit powers off after running for a while, check for loose power connections,
		power losses or surges at the power outlet.
	• If you still cannot isolate the problem, then the external power supply may be
		defective. In this case, contact Siemens Technical Support for assistance.
Link LED is Off	• Verify that the SpeedStream 2614 and attached device are powered on.
	• Be sure the cable is plugged into both the SpeedStream 2614 and the corresponding
		device.
	• Verify that the proper cable type is used and that its length does not exceed the
		specified limits.
	• Be sure that the network interface on the attached device is configured for the proper
		communication speed and duplex mode.
	• Check the adapter on the attached device and cable connections for possible defects.
		Replace any defective adapter or cable if necessary.
Network Connection	Problems
Cannot ping the	• Verify that the IP addresses are properly configured. For most applications, you
SpeedStream 2614		should use the SpeedStream 2614 DHCP function to dynamically assign IP addresses
from the attached		to any host on the attached LAN. However, if you manually configure any IP
LAN, or the
		addresses on the LAN, verify that the same network address (network component of
SpeedStream 2614
		the IP address) and subnet mask are used for both the SpeedStream 2614 and any
cannot ping any
device on the attached		attached LAN devices.
LAN	• Be sure the device you want to ping (or from which you are pinging) has been
		configured for TCP/IP.
Management Problems
Cannot connect using	•	Be sure you configured the SpeedStream 2614 with a valid IP address, subnet mask
the Web browser		and default gateway.
	• Check that you have a valid network connection to the SpeedStream 2614 and that the
		port you are using has not been disabled.
	• Check the network cabling between the management station and the SpeedStream
		2614.
Forgot or lost the	• Press the Reset button on the front panel (holding it down for at least five seconds) to
password		restore the factory defaults.

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