
Before calling service personnel
If you think something is wrong, check the followings before contacting customer service. Please see “Trouble indications” p.41 as well.
If This Happens | Check | 
No power | • Is the power cord plugged in? Is it connected to the projector?  | 
  | • Is the outer lamp cover attached properly? p.38  | 
Power goes out  | • Is the ambient temperature high? p.41  | 
during use  | • Is the air intake or air exhaust blocked? p.41  | 
No picture | • Is the mute function on? p.30  | 
  | • Is the brightness setting minimized? p.33  | 
  | • Are the connections set up correctly? p.24  | 
  | • Are all the connected devices functioning properly?  | 
No audio | • Is the mute function on? p.30  | 
  | • Are the connections set up correctly? p.24  | 
  | • Are all the connected devices functioning properly?  | 
Picture not  | • Is the input signal supported by the projector? p.44 ,  | 
displayed  | • Is there something generating an abnormal video signal, for  | 
correctly  | instance the video tape?  | 
Picture blurred  | • Is the lens dirty?  | 
Part of picture  | • Is the lens focus adjusted optimally? p.28  | 
out of focus | • Is the projection distance within the projector’s supported range? p.23  | 
  | • Is the projector’s screen placement angle tilted too far? p.23  | 
  | • Are the sharpness or sampling phase adjustments off?  | 
Image is dark | • Are the brightness or contrast adjustments off? p.33  | 
  | • Is the lamp nearing the end of its service life? p.36  | 
Colors too light  | • Are the color,tint adjustments off? p.33  | 
Bad shading  | • Is the screen dirty?  | 
  | • Is the lamp nearing the end of its service life? p.33  | 
Control panel  | • Is the key lock function on? p.30  | 
key doesn’t work  | 
  | 
Remote control  | • Is the remote control ON/OFF switch set off? p.20  | 
doesn’t work | • Are the remote control’s batteries drained?  | 
  | • Are the batteries inserted into the remote control correctly? p.20  | 
  | • Is the remote control being used within the effective range? p.20  | 
  | • Are there any obstructions between the remote control and  | 
  | projector?  | 
  | • Are there any fluorescent or other bright lights shining at the  | 
  | projector’s infrared remote sensor?  | 
42