Toshiba GN-1060 manual Troubleshooting, When Error Messages are Displayed

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2 APPENDIX

Troubleshooting

When Error Messages are Displayed

If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the Wireless LAN.

Error Message

Troubleshooting

 

 

Bad certificate

Unsupported certificate is installed. Reinstall the appropriate certificate. This

 

equipment supports md5RSA and sha1RSA certificate only.

 

 

Bad record mac

SSL Key exchange failed. Turn the power OFF and then ON to restart the

 

equipment.

 

 

Certificate expired

The certificate has been expired. Make sure that the time is set correctly or

 

whether the certificate is expired.

 

 

Certificate revoke

The certificate has been revoked. Ask your network administrator.

 

 

Certificate unknown

The installed CA certificate cannot work as server certificate. Make sure to install

 

a correct CA certificate.

 

 

Decompression failure

This equipment does not support the SSL compression. Please disable the SSL

 

compression on the RADIUS server.

 

 

Handshake failure

Unsupported encryption may be set on the server. Make sure to use the

 

supported encryption method.

 

 

Illegal parameter

Unsupported version of the TLS protocol may be used. Make sure to use the

 

supported version of the TLS protocol.

 

 

No certificate

No certificate is installed or you do not specify the certificate file name. Make

 

sure to install the certificate and specify the certificate file name correctly.

 

 

Peer error certificate

Installed CA certificate cannot verify the server certificate in the RADIUS server.

 

Make sure to install a correct CA certificate.

 

 

Peer error no certificate

The RADIUS server operates the communication with the certificate using the

 

TLS protocol.

 

 

Peer no cipher

The RADIUS server requests the unsupported encryption for this equipment.

 

 

Peer error unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

type

 

 

 

Peer unexpected message

The RADIUS server sends the message that is not TLS standard. Confirm the

 

settings on the RADIUS server.

 

 

Unknown remote error type

The RADIUS server sends the alert message of illegal TLS.

 

 

Unsupported certificate

This equipment uses the certificate that the RADIUS server does not support.

 

 

Unknown ca

Installed CA certificate cannot verify the server certificate in the RADIUS server.

 

Make sure to install a correct CA certificate.

 

 

Unable to connect

Ask the administrator.

 

 

When Cannot Connect to TOSHIBA MFP

When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:

yThe user certificate is not expired.

yThe access point settings and network settings are correctly set.

yWhile [WEP] or [NONE] is selected in SECURITY of the Ad Hoc Mode or Infrastructure Mode, if the Wireless LAN cannot be connected even though “connected” has been displayed as its status on the touch panel of this equipment, the SSID or WEP key may be set incorrectly. In this case, confirm and correct the settings of the Wireless LAN.

yWhen you use the equipment with the encryption of Access Point set to the TKIP/AES mixed mode, select AES encryption for the equipment.

*Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.

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Contents Operators Manual for Wireless LAN Module Page ‰ Options „ How to read this manual ‰ Symbols in this manualPreface ‰ Model and series names in this manual‰ Trademarks ‰ Wireless Interoperability Precautions„ Precautions for Use „ About Toshiba Wireless SolutionEN 300 ‰ Regulatory Information‰ Canada Industry Canada IC ‰ Europe EU Declaration of ConformityLabelling ‰ USA-Federal Communications Commission FCC„ Notes ‰ Regulatory Notice for Channel Use in FranceContents Contents Disabling Wireless Network Before Setting Up Wireless NetworkSetting Up the Infrastructure Mode Setting up the Ad Hoc ModeAd Hoc Mode Before Setting Up Wireless Network„ Planning for installation Infrastructure ModeWPA/WPA2/802.1X ‰ Determine the security mode‰ Determine the Ssid WEP „ Select network type Setting Up the Infrastructure ModePress Password Enter the administrator password and press OKPress on and press Next Press Wireless SettingSetting Up the Infrastructure Mode Press Available Network „ Specify Ssid‰ Selecting the Ssid from the available network list Press Ssid ‰ Entering the Ssid manuallyScreen returns to the Ssid Settings screen Press EAP-TLS and press Next „ Select security modePress WPA, WPA2 or 802.1X, and then Next Press Next Press Disable and press EAP User NameEncryption Between AP and STA Specify the following items and press NextPress YES, and wait until the setting is reflected Confirm the settings and press FinishPress Peap and press Next ‰ Selecting WPA/WPA2/802.1X security mode with Peap protocolEAP User Name Enter the following items and press NextConfirm the settings and press Finish Press Wpapsk or WPA2PSK and press Next ‰ Selecting WPAPSK/WPA2PSK security modeSpecify the following items and press Next Press WEP button and press Next ‰ Selecting WEP security modeSpecify the following items and press Next Press None and press Next ‰ Selecting no security modePress YES, and wait until the setting is reflected Setting up the Ad Hoc Mode Wireless Setting screen is displayed Press AD HOC and press Next „ Specify Ssid Wireless LAN Security Settings screen is displayed Press WEP and press Next Select the transmit power and press Next Confirm the settings and press Finish button Select the transmit power and press Next buttonPress YES, and wait until the setting is reflected Press Password button Disabling Wireless NetworkPress OFF and press Next Appendix Specification Troubleshooting GlossaryDescription SpecificationWhen Cannot Connect to Toshiba MFP TroubleshootingWhen Error Messages are Displayed Glossary Numerics IndexIndex GN-1060 OME100082C0 GN-1060
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