Toshiba IVP8, ES4, ES96R Caller Confirmation Prior to Transferring, Call Record with Strata CTX

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Features

Caller Confirmation Prior to Transferring

Caller Confirmation Prior to Transferring

System Availability: All systems

When a caller stays on the line and does not enter any DTMF digits, the system assumes that the caller is using a rotary telephone and the call is transferred to the operator for assistance. In some cases, a “no response” call is caused by a caller hang up that has gone undetected by the telephone system.

Stratagy can be configured to handle both possibilities by asking for oral confirmation from the caller. Depending on whether there is a response, the call is either transferred to the operator or disconnected.

Benefit(s)

•Eliminates calls being transferred to the operator when the outside caller has already hung up, making more effective use of the ports and personnel.

•Makes Stratagy easily adaptable to a variety of different telephone environments.

Call Record (with Strata CTX)

System Availability: All systems

Important! Requires SMDI integration with Strata CTX system.

While on an active call, a station user can record the conversation and store it in a Stratagy voice mailbox by pressing an optionally programmed 5HFRUG feature key on the telephone.

Note Once the 5HFRUG button is pressed, the Record LED flashes rapidly and there is approximately a one second interval (in extreme busy conditions, up to five seconds) before the recording starts and the Record LED changes to the in-use interval flash rate.

To stop recording, the user only has to press the 5HFRUG key again. Recordings can also be paused and restarted by pressing an optionally programmed 36￿5(6 key on the phone. Users can be given the ability to have the recordings go to their personal mailbox or to an alternate mailbox.

Benefit(s)

The user can keep a record of important phone calls for reference.

Call Record Over Strata Net

System Availability: Stratagy ES

Important! Requires Toshiba Proprietary Integration, Strata CTX Release 2, and Stratagy ES Release 4 software.

The Call Record to Remote Voice Mail feature works for users in all Strata CTX nodes within a Strata Net multi-system networking configuration. Previously, the voice mail Call Record feature was only available to users in the Strata CTX node hosting the Stratagy ES voice processing system.

Note The Call Record feature remains only locally supported if the Stratagy voice mail system is one of the legacy DOS-based platforms, i.e. Stratagy Flash, Stratagy IVP8.

Stratagy General Description 01/03

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Contents Stratagy Flash, IVP8 Stratagy iES32, ES4, ES80 ES96, ES96R General DescriptionStratagy General End User Information Toshiba America Information SYSTEMS, INC. Tais This Eula or Ratification of ANY Previous Consent Toshiba America Information Systems, Inc Page Contents Contents Iii Specifications Introduction OrganizationConventions All Stratagy Products Related Documents/MediaStratagy Flash, IVP8 Stratagy ESOverview Overview Stratagy Flash Stratagy Flash and IVP8Stratagy IVP8 Stratagy Flash, IVP8 System Software Stratagy Enterprise Server ES Stratagy iES32Stratagy ES4, ES80, ES96, and ES96R Stratagy ES80 Stratagy ES4Stratagy ES96R Stratagy ES96Stratagy ES’s base components are shown in Table Stratagy ES4, ES80, ES96, ES96R Standard ComponentsStratagy Activation Module SAM Voice and Resource BoardsOptional Equipment High-resolution Color Monitor Voice BoardsDiagnostic Programs Stratagy ES/Windows NT Software Platform ConfigurationsStratagy ES System Software Stratagy ES Administration Software Configuration WizardPcANYWHERE Standard Features FeaturesStratagy ES Feature Groups Microsoft NetMeetingIES32 ES4, ES80 ES96, ES96R Feature/System Comparison ChartOverview Telephone System Integration Flash Overview Features AudiotexAutomated Attendant AA Automatic Message Copy Called IdentificationCaller ID with Smdi Caller Confirmation Prior to Transferring Call Record with Strata CTXCall Record Over Strata Net Class of Service COS Call QueuingCall Screening Copy Range Copy MailboxDirectory Direct Transfer to Voice Mailbox from Strata CTXDisk Space Notification Distribution ListsDo Not Disturb DND Future Delivery Fax Tone DetectionGuest User Mailboxes Independent Port GreetingsInteractive Voice Response IVR Mailbox Function LockMailbox Groups Mailbox Personal Greeting Mailbox Security CodeMailbox Time Zone Assignment Mailbox Number Varied/Fixed Length Message Continuous DeleteMessage Continuous Playback Message Date and Time Message ForwardingMessage Notification Message Pause During Playback Message Pause During RecordingMessage Playback Control Message Purging Message ReplyMessage Retrieval Control Message Speed Control Message Return Receipt VerificationMessage Storage Personal FoldersMessages Private Message Volume ControlMessages Urgent Multiple System LanguagesNetworking Vpim Networking AmisPaging Office Paging RelayReports Remote AdministrationSingle-digit Menus Shutdown Using the Telephone Dial PadSoft Key Control Over Strata Net Soft Key Control of Voice MailSystem Administrator’s Mailbox System BackupStratagy ES4, ES80, ES96, ES96R Toshiba Plug and Play Token Programming LanguageUser Tutorial New User Varied Sampling RatesVoice Forms In-band Integration Telephone System IntegrationToshiba Proprietary Integration TPI Smdi IntegrationFeatures Enabling Feature Groups Stratagy ES Feature GroupsFeature Group Software Stratagy Activation Module SAMFax Server Fax MailImmediate Retrieval Local Fax Broadcast Fax On Demand/Fax BackClient Fax Printer Driver Direct Fax MessageASR AA Feature Group Automatic Speech Recognition ASRUnified Messaging with Fax Server Microsoft Outlook Integration Unified Messaging UMIntegration Differences Internet Protocol IntegrationTTS/Email Feature Group TTS/Email ConfigurationText-To-Speech TTS Interactive Voice Response IVR Specifications4 Stratagy FlashStratagy IVP8 Stratagy ES4, ES80, ES96, and ES96R Stratagy iES32Stratagy ES Optional Equipment Stratagy Flash, IVP8 Optional EquipmentOneac 400 UPS Environmental Specifications Index Resource boards, 11 SAM Serial port boards, 53 shutdown Index
Related manuals
Manual 156 pages 22.33 Kb Manual 148 pages 47.77 Kb Manual 60 pages 44.06 Kb

ES96R, IES32, IVP8, ES80, ES4 specifications

The Toshiba ES48, IES32, ES8, ES96R2, and IES16 are leading-edge products from Toshiba, known for their advanced engineering and innovative technologies. Each model is designed to cater to specific industrial requirements, making them versatile for a variety of applications.

The Toshiba ES48 is known for its robust performance in power generation and distribution. One of the key features of the ES48 is its advanced control systems that improve operational efficiency. It is designed to handle high loads and offers exceptional reliability, making it suitable for critical infrastructure. This model stands out for its modular design, which allows for scalability and easy upgrades as technology evolves.

The IES32, on the other hand, is engineered for industrial automation. It integrates seamless communication technologies, making it ideal for smart manufacturing environments. The highlight of the IES32 is its adaptability to various industry standards, which enables smoother integration into existing systems. Enhanced security features are also a significant aspect of this model, ensuring the protection of sensitive data against cyber threats.

Next is the Toshiba ES8, which focuses on energy efficiency. The ES8 is equipped with innovative power management systems that significantly reduce energy consumption while maintaining high performance levels. Additionally, it utilizes a sophisticated cooling technology that prolongs the life of the equipment and minimizes maintenance costs. Its user-friendly interface allows operators to easily adjust settings for optimal performance.

The ES96R2 is a powerhouse designed for high-performance computing applications. It boasts high processing speeds and exceptional graphics capabilities, making it perfect for data-intensive tasks. The ES96R2 also emphasizes thermal management and energy efficiency, reducing the overall carbon footprint of operations. With advanced virtualization technology, this model can operate multiple applications simultaneously without compromising performance.

Finally, the IES16 is designed for advanced connectivity solutions. It supports a wide range of communication protocols, allowing for integration into the Industrial Internet of Things (IIoT) framework. This model features redundant systems that enhance reliability and ensure continuous operation, even in adverse conditions. The IES16’s data analytics capabilities provide real-time insights into operations, empowering businesses to make informed decisions.

In summary, each Toshiba model—ES48, IES32, ES8, ES96R2, and IES16—showcases distinctive features and technologies that cater to diverse industrial needs, solidifying Toshiba's reputation as a leader in technology-driven solutions.
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