Toshiba IVP8 Fax On Demand/Fax Back, Fax Broadcast, Client Fax Printer Driver, Direct Fax Message

Stratagy ES Feature Groups

Fax Server

Remote Retrieval

To retrieve a fax message remotely, the user can call from any DTMF telephone. The user reviews the message, is prompted that the message contains a fax, and the number of pages. The system prompts the user to enter the telephone number of a fax machine (e.g., a machine made available by a hotel) and the fax message is queued for immediate delivery.

A number of fax messages can be queued during one call. Each message is sent separately to the indicated telephone number(s), with automatic retry if the destination fax machine is busy or does not answer.

Fax On Demand/Fax Back

Similar to Audiotex, Fax on Demand and Fax Back enable a caller to receive printed information (e.g., product brochures, price lists, etc.) from the Stratagy ES system. The transmission can be done over the same telephone call (“single-call”), or the fax can be queued for later transmission (a “two-call” arrangement). Multiple-fax documents can be transmitted in a single-fax telephone call, depending upon the system’s programming.

Stratagy ES can be programmed to allow callers to choose the documents to be faxed via several different applications, e.g., single digit menus or database reference.

Fax on Demand and Fax Back can be used separately or in conjunction with each other.

Benefit(s)

•Enables a caller to retrieve automatically “printed” information from the Stratagy ES system.

•The availability of fax documents complements informational audio recordings.

•Provides the customer with the best method for their application—“one” or “two-call” method.

Fax Broadcast

A custom IVR application enabling single or multiple fax documents to be transmitted to a single or multiple list of clients that are stored in a database.

Benefit(s)

Provides a method to transmit fax documents such as form letters, product literature and promotions, etc. to a list of customers.

Client Fax Printer Driver

Any documents on a user’s computer that can be printed using the Microsoft-based print utility can also be faxed.

With the aid of the custom Stratagy ES Client Fax Printer Driver, when a user selects ‘Print’ and chooses the Stratagy ES Fax as the printer device, the document is sent through the LAN to the Stratagy ES. Stratagy ES allocates a voice port, applies fax resources and sends the document like a fax to the destination fax machine. Users can also send documents into other users’ mailboxes where they are stored as fax messages. In addition, a customizable cover page can be added that can include the name and number of the destination, as well as an editable comments field.

Direct Fax Message

Enables callers calling from fax machines to fax documents directly into user’s mailboxes. Callers can record a comment as a preface to the fax message.

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