Toshiba ES80, ES4, ES96R, IVP8, IES32 manual Interactive Voice Response IVR

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Stratagy ES Feature Groups

Interactive Voice Response (IVR)

To enable TTS on the Stratagy ES4, ES80, ES96, and ES96R:

•the ETI–Eloquence software must be installed. This software can be found on the Stratagy ES software CD-ROM that ships with each system.

•the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for the TTS Feature Group (Part No. SES-FG-TTS-ETI). Includes first two channels.

To enable TTS on the Stratagy iES32:

•the ETI-Eloquence software comes already installed on the iES32 systems that ship with Release 4 software. The software must be installed on iES32 systems that are upgraded to Release 4.

•the SoftSAM must be feature activated by placing an order for the TTS/Email Feature Group (part number SES-FG-TTS-ETI). Includes first two channels.

Interactive Voice Response (IVR)

The IVR Feature Group enables Toshiba Authorized Software Developers to create custom IVR applications. The developers work directly with the customers to determine the customer’s exact IVR application needs.

An Interactive Voice Response (IVR) application can relay specific computer database information to callers over the telephone based on an individual’s unique input from a touchtone telephone dial pad. Database information can reside on the IVR system’s hard drive or in an external database. The Fax Server, ASR, and Text-To-Speech (TTS) Feature Groups are options.

A Stratagy ES IVR application script is customized so that callers can get the information they need anytime that data is available. Information received from the database, can be spoken back to the caller in a number of different ways: date, time, dollars and cents, numbers or predetermined phrases.

Note Though the Stratagy Flash and IVP8 do not offer the IVR Feature Group, both systems are capable of limited IVR applications by the use of the Token Programming Language.

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Contents General Description Stratagy Flash, IVP8 Stratagy iES32, ES4, ES80 ES96, ES96RStratagy General End User Information Toshiba America Information SYSTEMS, INC. Tais This Eula or Ratification of ANY Previous Consent Toshiba America Information Systems, Inc Page Contents Contents Iii Specifications Conventions IntroductionOrganization Stratagy Flash, IVP8 Related Documents/MediaAll Stratagy Products Stratagy ESOverview Overview Stratagy Flash and IVP8 Stratagy FlashStratagy IVP8 Stratagy Flash, IVP8 System Software Stratagy ES4, ES80, ES96, and ES96R Stratagy Enterprise Server ESStratagy iES32 Stratagy ES4 Stratagy ES80Stratagy ES96 Stratagy ES96RStratagy ES4, ES80, ES96, ES96R Standard Components Stratagy ES’s base components are shown in TableVoice and Resource Boards Stratagy Activation Module SAMHigh-resolution Color Monitor Voice Boards Optional EquipmentStratagy ES System Software Diagnostic ProgramsStratagy ES/Windows NT Software Platform Configurations PcANYWHERE Stratagy ES Administration SoftwareConfiguration Wizard Stratagy ES Feature Groups FeaturesStandard Features Microsoft NetMeetingFeature/System Comparison Chart IES32 ES4, ES80 ES96, ES96ROverview Telephone System Integration Flash Overview Automated Attendant AA FeaturesAudiotex Caller ID with Smdi Automatic Message CopyCalled Identification Call Record Over Strata Net Caller Confirmation Prior to TransferringCall Record with Strata CTX Call Screening Class of Service COSCall Queuing Directory Copy MailboxCopy Range Direct Transfer to Voice Mailbox from Strata CTXDo Not Disturb DND Disk Space NotificationDistribution Lists Guest User Mailboxes Fax Tone DetectionFuture Delivery Independent Port GreetingsMailbox Groups Interactive Voice Response IVRMailbox Function Lock Mailbox Time Zone Assignment Mailbox Personal GreetingMailbox Security Code Message Continuous Playback Mailbox Number Varied/Fixed LengthMessage Continuous Delete Message Notification Message Date and TimeMessage Forwarding Message Playback Control Message Pause During PlaybackMessage Pause During Recording Message Retrieval Control Message PurgingMessage Reply Message Storage Message Return Receipt VerificationMessage Speed Control Personal FoldersMessages Urgent Message Volume ControlMessages Private Multiple System LanguagesPaging Office Networking AmisNetworking Vpim Paging RelayRemote Administration ReportsShutdown Using the Telephone Dial Pad Single-digit MenusSoft Key Control of Voice Mail Soft Key Control Over Strata NetStratagy ES4, ES80, ES96, ES96R System Administrator’s MailboxSystem Backup Token Programming Language Toshiba Plug and PlayVoice Forms User Tutorial New UserVaried Sampling Rates Toshiba Proprietary Integration TPI Telephone System IntegrationIn-band Integration Smdi IntegrationFeatures Feature Group Software Stratagy ES Feature GroupsEnabling Feature Groups Stratagy Activation Module SAMImmediate Retrieval Local Fax ServerFax Mail Client Fax Printer Driver Fax On Demand/Fax BackFax Broadcast Direct Fax MessageUnified Messaging with Fax Server ASR AA Feature GroupAutomatic Speech Recognition ASR Unified Messaging UM Microsoft Outlook IntegrationInternet Protocol Integration Integration DifferencesText-To-Speech TTS TTS/Email Feature GroupTTS/Email Configuration Interactive Voice Response IVR Stratagy IVP8 Specifications4Stratagy Flash Stratagy iES32 Stratagy ES4, ES80, ES96, and ES96RStratagy Flash, IVP8 Optional Equipment Stratagy ES Optional EquipmentOneac 400 UPS Environmental Specifications Index Resource boards, 11 SAM Serial port boards, 53 shutdown Index
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ES96R, IES32, IVP8, ES80, ES4 specifications

The Toshiba ES48, IES32, ES8, ES96R2, and IES16 are leading-edge products from Toshiba, known for their advanced engineering and innovative technologies. Each model is designed to cater to specific industrial requirements, making them versatile for a variety of applications.

The Toshiba ES48 is known for its robust performance in power generation and distribution. One of the key features of the ES48 is its advanced control systems that improve operational efficiency. It is designed to handle high loads and offers exceptional reliability, making it suitable for critical infrastructure. This model stands out for its modular design, which allows for scalability and easy upgrades as technology evolves.

The IES32, on the other hand, is engineered for industrial automation. It integrates seamless communication technologies, making it ideal for smart manufacturing environments. The highlight of the IES32 is its adaptability to various industry standards, which enables smoother integration into existing systems. Enhanced security features are also a significant aspect of this model, ensuring the protection of sensitive data against cyber threats.

Next is the Toshiba ES8, which focuses on energy efficiency. The ES8 is equipped with innovative power management systems that significantly reduce energy consumption while maintaining high performance levels. Additionally, it utilizes a sophisticated cooling technology that prolongs the life of the equipment and minimizes maintenance costs. Its user-friendly interface allows operators to easily adjust settings for optimal performance.

The ES96R2 is a powerhouse designed for high-performance computing applications. It boasts high processing speeds and exceptional graphics capabilities, making it perfect for data-intensive tasks. The ES96R2 also emphasizes thermal management and energy efficiency, reducing the overall carbon footprint of operations. With advanced virtualization technology, this model can operate multiple applications simultaneously without compromising performance.

Finally, the IES16 is designed for advanced connectivity solutions. It supports a wide range of communication protocols, allowing for integration into the Industrial Internet of Things (IIoT) framework. This model features redundant systems that enhance reliability and ensure continuous operation, even in adverse conditions. The IES16’s data analytics capabilities provide real-time insights into operations, empowering businesses to make informed decisions.

In summary, each Toshiba model—ES48, IES32, ES8, ES96R2, and IES16—showcases distinctive features and technologies that cater to diverse industrial needs, solidifying Toshiba's reputation as a leader in technology-driven solutions.
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