Toshiba ES4, ES96R, ES80, IVP8, IES32 manual Call Queuing, Call Screening, Class of Service COS

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Features

Call Queuing

Call Queuing

System Availability: All systems

When a user’s extension is busy, Stratagy can be configured to offer the caller the option of either leaving a message or holding until the called extension becomes available. If the caller opts to hold, Stratagy plays “on-hold music” (or other information such as company name, product name or information). If more than one caller chooses to hold for the same extension, Stratagy queues the callers in the order their calls were received. Callers are periodically informed of their position in the queue.

Benefit(s)

•Provides callers an efficient and friendly method to “wait in line” for the called party.

•Callers hear music/information while they wait and all calls are connected on a first-come basis.

Call Screening

System Availability: All systems

When a caller enters a user’s mailbox number with Call Screening enabled, the system requests the caller state his/her name and the name of the company he/she represents. Stratagy records the information, dials the extension, and announces the calling party by playing the recording.

The user enters DTMF digits to accept or reject the call or to route the caller to another user, including an announcement. A rejected caller is prompted to leave a voice mail message for the user.

Benefit(s)

Enables users to:

•Take important calls while routing other calls to their voice mailbox where they can be played at a more convenient time.

•Prioritize their time more efficiently.

•Reserve certain times or days for specific tasks.

Class of Service (COS)

System Availability: Stratagy ES

System Administrators can create and manage mailboxes with similar attributes using a function called Class of Service (COS).

When the System Administrator changes a feature(s) in the COS parent, the same feature(s) are changed automatically in all user mailboxes that have been assigned to that COS. In other words, the COS parent enables the System Administrator to do global changes within the dependent user mailboxes.

Overridden fields can be changed back using the Revert function for individual fields or the Reset function to clear the overrides from all fields in the mailbox.

User mailboxes can also be created without dependence on a COS user agent. Mailboxes created in that manner, using the Mailbox User Agent feature, must have the function(s) or settings changed individually.

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Stratagy General Description 01/03

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Contents General Description Stratagy Flash, IVP8 Stratagy iES32, ES4, ES80 ES96, ES96RStratagy General End User Information Toshiba America Information SYSTEMS, INC. Tais This Eula or Ratification of ANY Previous Consent Toshiba America Information Systems, Inc Page Contents Contents Iii Specifications Organization IntroductionConventions Stratagy Flash, IVP8 Related Documents/MediaAll Stratagy Products Stratagy ESOverview Overview Stratagy Flash and IVP8 Stratagy FlashStratagy IVP8 Stratagy Flash, IVP8 System Software Stratagy iES32 Stratagy Enterprise Server ESStratagy ES4, ES80, ES96, and ES96R Stratagy ES4 Stratagy ES80Stratagy ES96 Stratagy ES96RStratagy ES4, ES80, ES96, ES96R Standard Components Stratagy ES’s base components are shown in TableVoice and Resource Boards Stratagy Activation Module SAMHigh-resolution Color Monitor Voice Boards Optional EquipmentStratagy ES/Windows NT Software Platform Configurations Diagnostic ProgramsStratagy ES System Software Configuration Wizard Stratagy ES Administration SoftwarePcANYWHERE Stratagy ES Feature Groups FeaturesStandard Features Microsoft NetMeetingFeature/System Comparison Chart IES32 ES4, ES80 ES96, ES96ROverview Telephone System Integration Flash Overview Audiotex FeaturesAutomated Attendant AA Called Identification Automatic Message CopyCaller ID with Smdi Call Record with Strata CTX Caller Confirmation Prior to TransferringCall Record Over Strata Net Call Queuing Class of Service COSCall Screening Directory Copy MailboxCopy Range Direct Transfer to Voice Mailbox from Strata CTXDistribution Lists Disk Space NotificationDo Not Disturb DND Guest User Mailboxes Fax Tone DetectionFuture Delivery Independent Port GreetingsMailbox Function Lock Interactive Voice Response IVRMailbox Groups Mailbox Security Code Mailbox Personal GreetingMailbox Time Zone Assignment Message Continuous Delete Mailbox Number Varied/Fixed LengthMessage Continuous Playback Message Forwarding Message Date and TimeMessage Notification Message Pause During Recording Message Pause During PlaybackMessage Playback Control Message Reply Message PurgingMessage Retrieval Control Message Storage Message Return Receipt VerificationMessage Speed Control Personal FoldersMessages Urgent Message Volume ControlMessages Private Multiple System LanguagesPaging Office Networking AmisNetworking Vpim Paging RelayRemote Administration ReportsShutdown Using the Telephone Dial Pad Single-digit MenusSoft Key Control of Voice Mail Soft Key Control Over Strata NetSystem Backup System Administrator’s MailboxStratagy ES4, ES80, ES96, ES96R Token Programming Language Toshiba Plug and PlayVaried Sampling Rates User Tutorial New UserVoice Forms Toshiba Proprietary Integration TPI Telephone System IntegrationIn-band Integration Smdi IntegrationFeatures Feature Group Software Stratagy ES Feature GroupsEnabling Feature Groups Stratagy Activation Module SAMFax Mail Fax ServerImmediate Retrieval Local Client Fax Printer Driver Fax On Demand/Fax BackFax Broadcast Direct Fax MessageAutomatic Speech Recognition ASR ASR AA Feature GroupUnified Messaging with Fax Server Unified Messaging UM Microsoft Outlook IntegrationInternet Protocol Integration Integration DifferencesTTS/Email Configuration TTS/Email Feature GroupText-To-Speech TTS Interactive Voice Response IVR Stratagy Flash Specifications4Stratagy IVP8 Stratagy iES32 Stratagy ES4, ES80, ES96, and ES96RStratagy Flash, IVP8 Optional Equipment Stratagy ES Optional EquipmentOneac 400 UPS Environmental Specifications Index Resource boards, 11 SAM Serial port boards, 53 shutdown Index
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ES96R, IES32, IVP8, ES80, ES4 specifications

The Toshiba ES48, IES32, ES8, ES96R2, and IES16 are leading-edge products from Toshiba, known for their advanced engineering and innovative technologies. Each model is designed to cater to specific industrial requirements, making them versatile for a variety of applications.

The Toshiba ES48 is known for its robust performance in power generation and distribution. One of the key features of the ES48 is its advanced control systems that improve operational efficiency. It is designed to handle high loads and offers exceptional reliability, making it suitable for critical infrastructure. This model stands out for its modular design, which allows for scalability and easy upgrades as technology evolves.

The IES32, on the other hand, is engineered for industrial automation. It integrates seamless communication technologies, making it ideal for smart manufacturing environments. The highlight of the IES32 is its adaptability to various industry standards, which enables smoother integration into existing systems. Enhanced security features are also a significant aspect of this model, ensuring the protection of sensitive data against cyber threats.

Next is the Toshiba ES8, which focuses on energy efficiency. The ES8 is equipped with innovative power management systems that significantly reduce energy consumption while maintaining high performance levels. Additionally, it utilizes a sophisticated cooling technology that prolongs the life of the equipment and minimizes maintenance costs. Its user-friendly interface allows operators to easily adjust settings for optimal performance.

The ES96R2 is a powerhouse designed for high-performance computing applications. It boasts high processing speeds and exceptional graphics capabilities, making it perfect for data-intensive tasks. The ES96R2 also emphasizes thermal management and energy efficiency, reducing the overall carbon footprint of operations. With advanced virtualization technology, this model can operate multiple applications simultaneously without compromising performance.

Finally, the IES16 is designed for advanced connectivity solutions. It supports a wide range of communication protocols, allowing for integration into the Industrial Internet of Things (IIoT) framework. This model features redundant systems that enhance reliability and ensure continuous operation, even in adverse conditions. The IES16’s data analytics capabilities provide real-time insights into operations, empowering businesses to make informed decisions.

In summary, each Toshiba model—ES48, IES32, ES8, ES96R2, and IES16—showcases distinctive features and technologies that cater to diverse industrial needs, solidifying Toshiba's reputation as a leader in technology-driven solutions.
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