Dell H7228 manual General Problems, Computer stops responding, Program stops responding

Page 30

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

General Problems

The computer stops responding

TURN THE COMPUTER OFF — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously.

2 Click Applications.

3 Click the program that is no longer responding.

4 Click End Task.

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a CD.

CHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.

2 In the welcome screen, click Next.

3 Follow the instructions on the screen.

30

Solving Problems

Image 30

Contents Dell Dimension 4600C USB 2.0 connectors Ieee 1394 connectorAbbreviations and Acronyms Contents Mail, Modem, and Internet Problems Program is designed for an earlier Microsoft WindowsUsing Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Finding Information for Your Computer Tips on using WindowsHow to clean my computer Microsoft Windows License LabelHow to use Windows XP Answers to technical serviceDownloads Drivers, patches, and software updates Support questionsConnecting the AC Adapter Japan only Setting Up and Using Your ComputerTabs Tab holes Setting Up and Using Your Computer Attaching and Removing the Computer StandScrew Setting Up a Printer Printer Cable Connecting a Parallel PrinterParallel connector on computer Screws Clips Parallel printer Cable NotchesConnecting a USB Printer USB connector on computerConnecting to a Network Adapter Connecting an Ieee 1394 Device OptionalSetting Up a Home and Office Network Ieee 1394 connector Ieee 1394 cableNetwork Setup Wizard Network cableConnecting to the Internet Setting Up Your Internet ConnectionHow to Copy a CD or DVD Copying CDs and DVDsUsing Blank CD-Rs and CD-RWs Hyper-ThreadingHelpful Tips Booting to a USB Device Turning Off Your ComputerSetting Up and Using Your Computer Finding Solutions Solving ProblemsW . d e l l . c o m s u p p o r t . d e l l . c o m See Battery Problems Finding Help InformationDrive Problems CD drive problemsProblems writing to a CD-RW drive Mail, Modem, and Internet Problems DVD drive problemsHard drive problems Solving Problems Error Messages Operating System not Found Contact Dell seeProgram stops responding General ProblemsComputer stops responding Program crashes repeatedlyOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Device Problems Keyboard ProblemsMouse Problems Network Problems PC Card ProblemsLink activity light Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting Normally, reinstall an additional Modules installed, removeModules, reinstall one module Identified a faulty module orIf the computer has a video card Remove the card and reinstall itIf the problem persists or See page 66, and restartDell Diagnostics Starting the Dell Diagnostics Option FunctionIdentifying Drivers What Is a Driver?Drivers Tab FunctionReinstalling Drivers Restoring Your Operating SystemUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateUsing Dell PC Restore by Symantec Enabling System Restore Resolving Software and Hardware IncompatibilitiesFront and Back View of the Computer Front ViewAdding Parts Unexpectedly restart More informationInstead, perform an operating system shutdown Back View Network jack Modem jack Reattaching the Front Door Opening the Computer Cover Hinge arms Closed positionFront door Cable security tab Back of computer Adding PartsLooking Inside Your Computer System Board Adding PC Cards Optional PC Card TypesInstalling a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Notch Lever Tab card clip AGP connector PCI connector Removing a Video CardHinged lever Filler bracket Installing a Video Card Adding MemoryDDR Memory Overview Installing Memory Securing clips Connector Notch Memory module Cutouts CrossbarRemoving Memory Closing the Computer Cover System Information SpecificationsMicroprocessor Expansion BusDrives Ports and ConnectorsMemory VideoNetwork PowerAudio Controls and LightsEnvironmental Is 914 m 3000 ft914 m 3000 ft Standard Settings Clearing Forgotten Passwords Viewing SettingsSystem Setup Screens Replacing the Battery Battery Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Notices U.S. Only Class a Class BContacting Dell FCC Identification InformationAppendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index Index 101Index 102 IndexIndex 103 Index 104