Dell H7228 If you have one memory module, Restart the computer, If you have two or more memory

Page 44

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

Memory modules are detected, but a

• If you have one memory module

 

memory failure has occurred.

 

installed, reinstall it (see page 68)

A B C D

 

 

and restart the computer.

 

• If you have two or more memory

 

 

 

 

 

modules installed, remove the

 

 

 

modules, reinstall one module

 

 

 

see page 68), and then restart the

 

 

 

computer. If the computer starts

 

 

 

normally, reinstall an additional

 

 

 

module. Continue until you have

 

 

 

identified a faulty module or

 

 

 

reinstalled all modules

 

 

 

without error.

 

 

If available, install properly working

 

 

 

memory of the same type into your

 

 

 

computer (see page 68).

 

 

• If the problem persists, contact

 

 

 

Dell (see page 83).

 

A possible expansion card failure

1

Determine if a conflict exists by

 

has occurred.

 

removing a card (not the video

A B C D

 

 

card) (see page 65) and then

 

 

restarting the computer.

 

 

2

If the problem persists, reinstall the

 

 

 

card that you removed, remove a

A B C D

 

 

different card, and then restart

 

 

the computer.

 

 

 

 

 

3

Repeat this process for each card.

 

 

 

If the computer starts normally,

 

 

 

troubleshoot the last card removed

 

 

 

from the computer for resource

 

 

 

conflicts (see "Resolving Software

 

 

 

and Hardware Incompatibilities"

 

 

 

on page 52).

 

 

4

If the problem persists, contact

 

 

 

Dell (see page 83).

= yellow

= green

= off

44

Advanced Troubleshooting

Image 44
Contents Dell Dimension 4600C USB 2.0 connectors Ieee 1394 connectorAbbreviations and Acronyms Contents Mail, Modem, and Internet Problems Program is designed for an earlier Microsoft WindowsUsing Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Tips on using Windows How to clean my computerFinding Information for Your Computer Microsoft Windows License LabelAnswers to technical service Downloads Drivers, patches, and software updatesHow to use Windows XP Support questionsConnecting the AC Adapter Japan only Setting Up and Using Your ComputerScrew Tabs Tab holes Setting Up and Using Your ComputerAttaching and Removing the Computer Stand Setting Up a Printer Connecting a Parallel Printer Parallel connector on computerPrinter Cable Screws Clips Parallel printer Cable NotchesConnecting a USB Printer USB connector on computerConnecting an Ieee 1394 Device Optional Setting Up a Home and Office NetworkConnecting to a Network Adapter Ieee 1394 connector Ieee 1394 cableNetwork Setup Wizard Network cableConnecting to the Internet Setting Up Your Internet ConnectionHow to Copy a CD or DVD Copying CDs and DVDsHelpful Tips Using Blank CD-Rs and CD-RWsHyper-Threading Booting to a USB Device Turning Off Your ComputerSetting Up and Using Your Computer Finding Solutions Solving ProblemsW . d e l l . c o m s u p p o r t . d e l l . c o m See Battery Problems Finding Help InformationProblems writing to a CD-RW drive Drive ProblemsCD drive problems Hard drive problems Mail, Modem, and Internet ProblemsDVD drive problems Solving Problems Error Messages Operating System not Found Contact Dell seeGeneral Problems Computer stops respondingProgram stops responding Program crashes repeatedlyOther software problems Solid blue screen appearsOther technical problems General hardware problemsIeee 1394 Device Problems Keyboard ProblemsMouse Problems Link activity light Network ProblemsPC Card Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakersIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Modules installed, remove Modules, reinstall one moduleNormally, reinstall an additional Identified a faulty module orRemove the card and reinstall it If the problem persists orIf the computer has a video card See page 66, and restartDell Diagnostics Starting the Dell Diagnostics Option FunctionWhat Is a Driver? DriversIdentifying Drivers Tab FunctionReinstalling Drivers Restoring Your Operating SystemUsing Microsoft Windows XP System Restore Restoring the Computer to an Earlier Operating StateUsing Dell PC Restore by Symantec Enabling System Restore Resolving Software and Hardware IncompatibilitiesAdding Parts Front and Back View of the ComputerFront View Instead, perform an operating system shutdown Unexpectedly restartMore information Back View Network jack Modem jack Reattaching the Front Door Front door Opening the Computer CoverHinge arms Closed position Cable security tab Back of computer Adding PartsLooking Inside Your Computer System Board Adding PC Cards Optional PC Card TypesInstalling a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Hinged lever Filler bracket Notch Lever Tab card clip AGP connector PCI connectorRemoving a Video Card DDR Memory Overview Installing a Video CardAdding Memory Installing Memory Securing clips Connector Notch Memory module Cutouts CrossbarRemoving Memory Closing the Computer Cover Specifications MicroprocessorSystem Information Expansion BusPorts and Connectors MemoryDrives VideoPower AudioNetwork Controls and Lights914 m 3000 ft EnvironmentalIs 914 m 3000 ft Standard Settings System Setup Screens Clearing Forgotten PasswordsViewing Settings Replacing the Battery Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only FCC Notices U.S. Only Class a Class BContacting Dell FCC Identification InformationAppendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index Index 101Index 102 IndexIndex 103 Index 104