Dell H7228 manual Starting the Dell Diagnostics, Option Function

Page 47

•Receive status messages that tell you whether tests completed successfully

•Receive error messages if problems are detected

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.

1Shut down and restart the computer.

2When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: The Service Tag number for your computer is located at the top of each test screen.

Option	Function

Express Test	Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires
	no interaction on your part. Run Express Test first to increase the possibility of tracing
	the problem quickly.
Extended Test	Performs a thorough check of devices. This test typically takes an hour or more and
	requires you to answer questions periodically.
Custom Test	Tests a specific device. You can customize the tests you want to run.
Symptom Tree	Lists the most common symptoms encountered and allows you to select a test based
	on the symptom of the problem you are having.

2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 83).

Advanced Troubleshooting

47

Image 47

Contents USB 2.0 connectors Ieee 1394 connector Dell Dimension 4600CAbbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet ProblemsResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Tips on using WindowsHow to clean my computer Finding Information for Your ComputerSupport questions Answers to technical serviceDownloads Drivers, patches, and software updates How to use Windows XPSetting Up and Using Your Computer Connecting the AC Adapter Japan onlyScrew Tabs Tab holes Setting Up and Using Your ComputerAttaching and Removing the Computer Stand Setting Up a Printer Screws Clips Parallel printer Cable Notches Connecting a Parallel PrinterParallel connector on computer Printer CableUSB connector on computer Connecting a USB PrinterIeee 1394 connector Ieee 1394 cable Connecting an Ieee 1394 Device OptionalSetting Up a Home and Office Network Connecting to a Network AdapterNetwork cable Network Setup WizardSetting Up Your Internet Connection Connecting to the InternetCopying CDs and DVDs How to Copy a CD or DVDHelpful Tips Using Blank CD-Rs and CD-RWsHyper-Threading Turning Off Your Computer Booting to a USB DeviceSetting Up and Using Your Computer Solving Problems Finding SolutionsW . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery ProblemsProblems writing to a CD-RW drive Drive ProblemsCD drive problems Hard drive problems Mail, Modem, and Internet ProblemsDVD drive problems Solving Problems Operating System not Found Contact Dell see Error MessagesProgram crashes repeatedly General ProblemsComputer stops responding Program stops respondingSolid blue screen appears Other software problemsGeneral hardware problems Other technical problemsKeyboard Problems Ieee 1394 Device ProblemsMouse Problems Link activity light Network ProblemsPC Card Problems Power Problems Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Identified a faulty module or Modules installed, removeModules, reinstall one module Normally, reinstall an additionalSee page 66, and restart Remove the card and reinstall itIf the problem persists or If the computer has a video cardDell Diagnostics Option Function Starting the Dell DiagnosticsTab Function What Is a Driver?Drivers Identifying DriversRestoring Your Operating System Reinstalling DriversRestoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreUsing Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Enabling System RestoreAdding Parts Front and Back View of the ComputerFront View Instead, perform an operating system shutdown Unexpectedly restartMore information Back View Network jack Modem jack Reattaching the Front Door Front door Opening the Computer CoverHinge arms Closed position Back of computer Adding Parts Cable security tabLooking Inside Your Computer System Board PC Card Types Adding PC Cards OptionalInstalling a PC Card Removing a PC Card Adding Other Cards Adding or Replacing a Video Card Hinged lever Filler bracket Notch Lever Tab card clip AGP connector PCI connectorRemoving a Video Card DDR Memory Overview Installing a Video CardAdding Memory Installing Memory Notch Memory module Cutouts Crossbar Securing clips ConnectorRemoving Memory Closing the Computer Cover Expansion Bus SpecificationsMicroprocessor System InformationVideo Ports and ConnectorsMemory DrivesControls and Lights PowerAudio Network914 m 3000 ft EnvironmentalIs 914 m 3000 ft Standard Settings System Setup Screens Clearing Forgotten PasswordsViewing Settings Replacing the Battery Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Class a Class B FCC Notices U.S. OnlyFCC Identification Information Contacting DellAppendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix Appendix Appendix Appendix 800 300 412 or 21 422 07 Appendix Appendix Toll-free Or toll-free Appendix Index 101 Index102 Index IndexIndex 103 Index 104