Dell K080D Determine if a conflict exists by, Card failure has, Your computer, Resource conflicts

Page 46

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

 

A possible expansion

1

Determine if a conflict exists by

 

card failure has

 

removing an expansion card (not a

Steady

occurred.

 

graphics card) and restarting the

 

 

computer (see the "Cards" section for

Blue

 

 

 

 

your computer).

 

 

 

 

 

2

If the problem persists, reinstall the

 

 

 

card you removed, then remove a

 

 

 

different card and restart the

 

 

 

computer.

 

 

3

Repeat this process for each expansion

 

 

 

card installed. If the computer starts

 

 

 

normally, troubleshoot the last card

 

 

 

removed from the computer for

 

 

 

resource conflicts.

 

 

4

If the problem persists, contact Dell

 

 

 

(see "Contacting Dell" on page 66).

 

 

 

 

Another failure has

• Ensure that all hard drive and optical

 

occurred.

 

drive cables are properly connected to

Steady

 

 

the system board (see the "System

 

 

 

Blue

Board Components" section for your

computer).

 

 

• If there is an error message on the

 

screen identifying a problem with a

 

device (such as the floppy drive or

 

hard drive), check the device to make

 

sure it is functioning properly.

 

• If the operating system is attempting

 

to boot from a device (such as the

 

floppy drive or optical drive), check

 

system setup to ensure the boot

 

sequence is correct for the devices

 

installed on your computer.

 

• If the problem persists, contact Dell

 

(see "Contacting Dell" on page 66).

46

Troubleshooting Tips

Image 46
Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Lockups and Software Problems Dell Technical Update Service Using the Hardware TroubleshooterMicrosoft Windows Vista Operating Automated Order-Status Service Returning Items for Warranty Repair or CreditContents About Your Computer WiFi optional lightPower button, power light Optical drive About Your Computer Mini Tower Front ViewMini Tower Back View PS2 mouse connector Serial connector Mini Tower Back Panel ConnectorsPower connector Space for optional wireless connectorLink integrity light Diagnostic lights About Your Computer Desktop Front ViewDesktop Back View Security screw also an optionDesktop Back Panel Connectors Optical-drive slim-line Small Form Factor- Front ViewDrive or memory card reader Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer USB wireless adapter Internet service Cable or DSL modemComputer has the optional WiFi Adapter Capability Desktop computer with networkInstalling Your Computer in an Enclosure Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Expansion Bus Bus speed Mini Tower two connectorsSmall Form Factor one connector Gbps and 3.0 Gbps SataHDDs Floppy drive Mini Tower and Desktop one 34-pin connectorTwo 2.5-inch HDDs Available deviceBack panel one line-out connector Back-panel USB connectorsConnector available in all platforms ESATA One eSATA connector available in all platforms SerialPower Problems on For power-on stateAmber light a boot failure has occurred. See Diagnostic light Amber SpecificationsControls and Lights Network link light WiFi optional link lightRear of computer Power supply light Mini Tower 165 W115/230 VAC Equivalent to 20 in/sec 51 cm/sec Equivalent to 50 in/sec 127 cm/secSpecifications Power Problems Troubleshooting TipsUsing the Hardware Troubleshooter Troubleshooting TipsOutlet and press the power button Ensure that any power strips beingWorking by testing it with another Devices to verify that the computerLED next to the switch illuminates Possible Power off computer, leaving Motherboard, powerFailure has occurred Rear of the power supply unit. If Problem may be with yourFaulty module or reinstalled all Light Pattern Problem Description Suggested ResolutionNormally, continue to install Modules without error. If only one Has occurred If the computer boots, add Installed properly Power supply unit If the problem persists, Battery failure has Minute, reinstall the battery,Memory failure has Occurred Identified a faulty module orFailure has occurred Information for your computer Restart the computer. IfCompatibility error Detected, but a For memory module/connectorMemory Placement exist Configuration or Are detectedDetermine if a conflict exists by System setup to ensure the bootInstalled on your computer Card failure hasStandby mode Mouse, or press the power button to Memory ProblemsResume normal operation Lockups and Software Problems Dell Technical Update Service Dell Diagnostics Other software problemsInsert the Drivers and Utilities media Reinstalling Software Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties Click the Drivers tab→ Roll Back Driver You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image RestoreUsing the Operating System Media Reinstalling Software Finding Information Configuration information Using and maintaining devicesOverview, features, setup, Dell Technology Guide About your operating systemObtaining Assistance Getting HelpGetting Help Loading iAMT drivers on installation Fast Call for HelpTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore