Dell K080D manual Before You Call

Page 64

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 65). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer.

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Getting Help

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Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Lockups and Software Problems Dell Technical Update Service Using the Hardware TroubleshooterMicrosoft Windows Vista Operating Automated Order-Status Service Returning Items for Warranty Repair or CreditContents WiFi optional light Power button, power light Optical drive About Your ComputerAbout Your Computer Mini Tower Front ViewMini Tower Back View Mini Tower Back Panel Connectors Power connectorPS2 mouse connector Serial connector Space for optional wireless connectorLink integrity light Diagnostic lights About Your Computer Desktop Front ViewDesktop Back View Security screw also an optionDesktop Back Panel Connectors Optical-drive slim-line Small Form Factor- Front ViewDrive or memory card reader Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Internet service Cable or DSL modem Computer has the optional WiFi Adapter CapabilityUSB wireless adapter Desktop computer with networkInstalling Your Computer in an Enclosure Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Mini Tower two connectors Small Form Factor one connectorExpansion Bus Bus speed Gbps and 3.0 Gbps SataFloppy drive Mini Tower and Desktop one 34-pin connector Two 2.5-inch HDDsHDDs Available deviceBack-panel USB connectors Connector available in all platformsBack panel one line-out connector ESATA One eSATA connector available in all platforms SerialFor power-on state Amber light a boot failure has occurred. SeePower Problems on Diagnostic light Amber SpecificationsWiFi optional link light Rear of computer Power supply lightControls and Lights Network link light Mini Tower 165 W115/230 VAC Equivalent to 20 in/sec 51 cm/sec Equivalent to 50 in/sec 127 cm/secSpecifications Troubleshooting Tips Using the Hardware TroubleshooterPower Problems Troubleshooting TipsEnsure that any power strips being Working by testing it with anotherOutlet and press the power button Devices to verify that the computerPossible Power off computer, leaving Motherboard, power Failure has occurred Rear of the power supply unit. IfLED next to the switch illuminates Problem may be with yourLight Pattern Problem Description Suggested Resolution Normally, continue to installFaulty module or reinstalled all Modules without error. If only oneInstalled properly Power supply unit If the problem persists,Has occurred If the computer boots, add Battery failure has Minute, reinstall the battery,Identified a faulty module or Failure has occurred Information for your computerMemory failure has Occurred Restart the computer. IfDetected, but a For memory module/connector Memory Placement exist Configuration orCompatibility error Are detectedSystem setup to ensure the boot Installed on your computerDetermine if a conflict exists by Card failure hasStandby mode Mouse, or press the power button to Memory ProblemsResume normal operation Lockups and Software Problems Dell Technical Update Service Dell Diagnostics Other software problemsInsert the Drivers and Utilities media Reinstalling Software Reinstalling Drivers and UtilitiesReinstalling Software DriversProperties Click the Drivers tab→ Roll Back Driver You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image RestoreUsing the Operating System Media Reinstalling Software Finding Information Using and maintaining devices Overview, features, setup,Configuration information Dell Technology Guide About your operating systemObtaining Assistance Getting HelpGetting Help Loading iAMT drivers on installation Fast Call for Help Technical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore
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