Dell K080D manual Problems With Your Order, AutoTech Service, Automated Order-Status Service

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•Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com(Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

•Dell Marketing and Sales e-mail addresses: apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

•Anonymous file transfer protocol (FTP):

ftp.dell.com – log in as user anonymous, and use your e-mail address as your password

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 66.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 66.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 66.

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Getting Help

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Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Microsoft Windows Vista Operating Using the Hardware TroubleshooterLockups and Software Problems Dell Technical Update Service Automated Order-Status Service Returning Items for Warranty Repair or CreditContents About Your Computer WiFi optional lightPower button, power light Optical drive About Your Computer Mini Tower Front ViewMini Tower Back View PS2 mouse connector Serial connector Mini Tower Back Panel ConnectorsPower connector Space for optional wireless connectorLink integrity light Diagnostic lights About Your Computer Desktop Front ViewDesktop Back View Security screw also an optionDesktop Back Panel Connectors Drive or memory card reader Small Form Factor- Front ViewOptical-drive slim-line Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Setting Up Your Computer Setting Up Your ComputerQuick Setup Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer USB wireless adapter Internet service Cable or DSL modemComputer has the optional WiFi Adapter Capability Desktop computer with networkInstalling Your Computer in an Enclosure Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Operating System Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Expansion Bus Bus speed Mini Tower two connectorsSmall Form Factor one connector Gbps and 3.0 Gbps SataHDDs Floppy drive Mini Tower and Desktop one 34-pin connectorTwo 2.5-inch HDDs Available deviceBack panel one line-out connector Back-panel USB connectorsConnector available in all platforms ESATA One eSATA connector available in all platforms SerialPower Problems on For power-on stateAmber light a boot failure has occurred. See Diagnostic light Amber SpecificationsControls and Lights Network link light WiFi optional link lightRear of computer Power supply light Mini Tower 165 W115/230 VAC Equivalent to 20 in/sec 51 cm/sec Equivalent to 50 in/sec 127 cm/secSpecifications Power Problems Troubleshooting TipsUsing the Hardware Troubleshooter Troubleshooting TipsOutlet and press the power button Ensure that any power strips beingWorking by testing it with another Devices to verify that the computerLED next to the switch illuminates Possible Power off computer, leaving Motherboard, powerFailure has occurred Rear of the power supply unit. If Problem may be with yourFaulty module or reinstalled all Light Pattern Problem Description Suggested ResolutionNormally, continue to install Modules without error. If only oneHas occurred If the computer boots, add Installed properly Power supply unitIf the problem persists, Battery failure has Minute, reinstall the battery,Memory failure has Occurred Identified a faulty module orFailure has occurred Information for your computer Restart the computer. IfCompatibility error Detected, but a For memory module/connectorMemory Placement exist Configuration or Are detectedDetermine if a conflict exists by System setup to ensure the bootInstalled on your computer Card failure hasResume normal operation Memory ProblemsStandby mode Mouse, or press the power button to Lockups and Software Problems Dell Technical Update Service Dell Diagnostics Other software problemsInsert the Drivers and Utilities media Reinstalling Software Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties Click the Drivers tab→ Roll Back Driver You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image RestoreUsing the Operating System Media Reinstalling Software Finding Information Configuration information Using and maintaining devicesOverview, features, setup, Dell Technology Guide About your operating systemGetting Help Getting HelpObtaining Assistance Loading iAMT drivers on installation Fast Call for HelpTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore