Dell K080D manual Dell Technical Update Service Dell Diagnostics, Other software problems

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Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

Starting the Dell Diagnostics From Your Hard Drive

1Ensure that the computer is connected to a working electrical outlet.

2Turn on (or restart) your computer.

3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.

Troubleshooting Tips

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Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Lockups and Software Problems Dell Technical Update Service Using the Hardware TroubleshooterMicrosoft Windows Vista Operating Returning Items for Warranty Repair or Credit Automated Order-Status ServiceContents Power button, power light Optical drive About Your Computer WiFi optional lightAbout Your Computer Mini Tower Front ViewMini Tower Back View Power connector Mini Tower Back Panel ConnectorsPS2 mouse connector Serial connector Space for optional wireless connectorDesktop Front View Link integrity light Diagnostic lights About Your ComputerSecurity screw also an option Desktop Back ViewDesktop Back Panel Connectors Optical-drive slim-line Small Form Factor- Front ViewDrive or memory card reader Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Computer has the optional WiFi Adapter Capability Internet service Cable or DSL modemUSB wireless adapter Desktop computer with networkInstalling Your Computer in an Enclosure Setting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Small Form Factor one connector Mini Tower two connectorsExpansion Bus Bus speed Gbps and 3.0 Gbps SataTwo 2.5-inch HDDs Floppy drive Mini Tower and Desktop one 34-pin connectorHDDs Available deviceConnector available in all platforms Back-panel USB connectorsBack panel one line-out connector ESATA One eSATA connector available in all platforms SerialAmber light a boot failure has occurred. See For power-on statePower Problems on Diagnostic light Amber SpecificationsRear of computer Power supply light WiFi optional link lightControls and Lights Network link light Mini Tower 165 W115/230 VAC Equivalent to 50 in/sec 127 cm/sec Equivalent to 20 in/sec 51 cm/secSpecifications Using the Hardware Troubleshooter Troubleshooting TipsPower Problems Troubleshooting TipsWorking by testing it with another Ensure that any power strips beingOutlet and press the power button Devices to verify that the computerFailure has occurred Rear of the power supply unit. If Possible Power off computer, leaving Motherboard, powerLED next to the switch illuminates Problem may be with yourNormally, continue to install Light Pattern Problem Description Suggested ResolutionFaulty module or reinstalled all Modules without error. If only oneIf the problem persists, Installed properly Power supply unitHas occurred If the computer boots, add Battery failure has Minute, reinstall the battery,Failure has occurred Information for your computer Identified a faulty module orMemory failure has Occurred Restart the computer. IfMemory Placement exist Configuration or Detected, but a For memory module/connectorCompatibility error Are detectedInstalled on your computer System setup to ensure the bootDetermine if a conflict exists by Card failure hasStandby mode Mouse, or press the power button to Memory ProblemsResume normal operation Lockups and Software Problems Other software problems Dell Technical Update Service Dell DiagnosticsInsert the Drivers and Utilities media Reinstalling Drivers and Utilities Reinstalling SoftwareReinstalling Software DriversProperties Click the Drivers tab→ Roll Back Driver Restoring Your Operating System You can restore your operating system in the following waysUsing Dell Factory Image Restore Using Microsoft Windows System RestoreUsing the Operating System Media Reinstalling Software Finding Information Overview, features, setup, Using and maintaining devicesConfiguration information Dell Technology Guide About your operating systemObtaining Assistance Getting HelpGetting Help Fast Call for Help Loading iAMT drivers on installationDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore