Dell K080D manual Fast Call for Help, Loading iAMT drivers on installation

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NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Fast Call for Help

If your system administrator has configured your system with Intel® Active Management Technology (iAMT), help can be obtained by using Fast Call for Help. Fast Call for Help alerts the IT department to your problem and allows IT to take control of your system so they can fix it remotely.

To initiate a Fast Call for Help session using iAMT 5.0 with your IT department, follow these steps.

1Ensure that the computer is connected to a working electrical outlet and network connection.

2Turn on (or restart) your computer.

3When the Dell™ logo appears, press <ctrl><h>.

Loading iAMT drivers on installation

To enable Intel AMT (iAMT) system management, download the following Intel drivers:

•AMT HECI

•AMT SOL/LMS

To download these drivers:

1Navigate to support.dell.com.

2Select Drivers and Downloads.

3Select your product model and follow the instructions. The AMT HECI and AMT SOL/LMS drivers can be downloaded from the Chipset category.

After downloading the drivers, you are ready to configure your computer to take advantage of the Intel iAMT management capabilities. For information on setting up and configuring your computer for Intel iAMT management:

1Navigate to support.dell.com.

2Select Manuals.

3Locate the instructions for your system.

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Getting Help

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Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Using the Hardware Troubleshooter Lockups and Software Problems Dell Technical Update ServiceMicrosoft Windows Vista Operating Automated Order-Status Service Returning Items for Warranty Repair or CreditContents WiFi optional light Power button, power light Optical drive About Your ComputerAbout Your Computer Mini Tower Front ViewMini Tower Back View Mini Tower Back Panel Connectors Power connectorPS2 mouse connector Serial connector Space for optional wireless connectorLink integrity light Diagnostic lights About Your Computer Desktop Front ViewDesktop Back View Security screw also an optionDesktop Back Panel Connectors Small Form Factor- Front View Optical-drive slim-lineDrive or memory card reader Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Internet service Cable or DSL modem Computer has the optional WiFi Adapter CapabilityUSB wireless adapter Desktop computer with networkInstalling Your Computer in an Enclosure Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionTransferring Information to a New Computer Microsoft Windows Vista Operating SystemMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Mini Tower two connectors Small Form Factor one connectorExpansion Bus Bus speed Gbps and 3.0 Gbps SataFloppy drive Mini Tower and Desktop one 34-pin connector Two 2.5-inch HDDsHDDs Available deviceBack-panel USB connectors Connector available in all platformsBack panel one line-out connector ESATA One eSATA connector available in all platforms SerialFor power-on state Amber light a boot failure has occurred. SeePower Problems on Diagnostic light Amber SpecificationsWiFi optional link light Rear of computer Power supply lightControls and Lights Network link light Mini Tower 165 W115/230 VAC Equivalent to 20 in/sec 51 cm/sec Equivalent to 50 in/sec 127 cm/secSpecifications Troubleshooting Tips Using the Hardware TroubleshooterPower Problems Troubleshooting TipsEnsure that any power strips being Working by testing it with anotherOutlet and press the power button Devices to verify that the computerPossible Power off computer, leaving Motherboard, power Failure has occurred Rear of the power supply unit. IfLED next to the switch illuminates Problem may be with yourLight Pattern Problem Description Suggested Resolution Normally, continue to installFaulty module or reinstalled all Modules without error. If only oneInstalled properly Power supply unit If the problem persists,Has occurred If the computer boots, add Battery failure has Minute, reinstall the battery,Identified a faulty module or Failure has occurred Information for your computerMemory failure has Occurred Restart the computer. IfDetected, but a For memory module/connector Memory Placement exist Configuration orCompatibility error Are detectedSystem setup to ensure the boot Installed on your computerDetermine if a conflict exists by Card failure hasMemory Problems Standby mode Mouse, or press the power button toResume normal operation Lockups and Software Problems Dell Technical Update Service Dell Diagnostics Other software problemsInsert the Drivers and Utilities media Reinstalling Software Reinstalling Drivers and UtilitiesReinstalling Software DriversProperties Click the Drivers tab→ Roll Back Driver You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image RestoreUsing the Operating System Media Reinstalling Software Finding Information Using and maintaining devices Overview, features, setup,Configuration information Dell Technology Guide About your operating systemGetting Help Obtaining AssistanceGetting Help Loading iAMT drivers on installation Fast Call for HelpTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore