Dell 3000 manual Tab Function

Page 37

Option

Function

 

 

Custom Test

Tests a specific device. You can customize the tests you want

 

to run.

 

 

Symptom Tree

Lists the most common symptoms encountered and allows

 

you to select a test based on the symptom of the problem you

 

are having.

 

 

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 89).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

 

 

Results

Displays the results of the test and any error conditions

 

encountered.

 

 

Errors

Displays error conditions encountered, error codes, and the

 

problem description.

 

 

Help

Describes the test and may indicate requirements for running

 

the test.

 

 

Configuration

Displays your hardware configuration for the selected device.

 

The Dell Diagnostics obtains configuration information for all

 

devices from system setup, memory, and various internal tests,

 

and it displays the information in the device list in the left

 

pane of the screen. The device list may not display the names

 

of all the components installed on your computer or all devices

 

attached to your computer.

 

 

Parameters

Allows you to customize the test by changing the test settings.

 

 

4Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

Advanced Troubleshooting

37

Image 37
Contents Network adapter connector Service tag Floppy drive light Power light Power buttonW . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Advanced Troubleshooting Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAppendix Tips on using Microsoft Windows XP What Are You Looking For? Find It Here Warranty informationHow to play CDs and DVDs How to use standby mode and hibernate modeWhen you use Use the Service Tag toWarranty, and repair information Specifications, and white papersConnecting a USB Printer Setting Up a PrinterSetting Up and Using Your Computer Printer CableUSB connector on computer Connecting a Parallel PrinterConnecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Connecting to the InternetClick Checklist for creating a network Click Connect to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Using Blank CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Media Type Read Write Rewritable Helpful TipsClick Hardware and click Device Manager Hyper-ThreadingBattery Problems Troubleshooting TipsDrive Problems Solving ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesProduct Information Guide Ieee 1394 Device ProblemsLockups and Software Problems Keyboard ProblemsComputer does not start up Computer stops respondingProgram crashes repeatedly Program stops respondingProgram is designed for an earlier Windows operating system Solid blue screen appearsOther software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsIf the problem persists, contact Dell see Advanced Troubleshooting Remove the card, reinstall it see Problem Description Suggested Resolution If the problem still exists, install a If the problem persists orRestarting the computer see Determine if a conflict exists bySee Ensure that the cables are properlyDell Diagnostics Main Menu Dell DiagnosticsOption Function Tab Function Reinstalling Drivers What Is a Driver?Drivers Identifying DriversManually Reinstalling Drivers Using Windows XP Device Driver RollbackRestoring Your Operating System Creating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Using Dell PC Restore by SymantecEnabling System Restore Removing Dell PC Restore Reinstalling Windows XP Using the Operating System CDBefore You Begin Dell Operating System CDResolving Software and Hardware Incompatibilities Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front View Front and Back View of the ComputerBack View Modem connector Removing the Computer Cover Cable from your monitor into the blue connectorComputer cover Cover latch Back of computer Inside View of Your Computer Memory System Board ComponentsDDR Memory Overview Memory Installation GuidelinesSecuring clips Connector Removing and Installing Parts Installing MemoryNotch Memory module Cutouts Crossbar CardsSecuring screw Filler bracket Removing and Installing Parts Installing a PCI CardPCI Cards Not fully seated card Fully seated card Bracket Card Card cutoutRemoving a PCI Card Removing the Front Panel Front PanelSide hinges Front panel Top tab Tabs Insert Removing the Front-Panel InsertReattaching the Front Panel DrivesSide hinges Front panel Connecting Drive Cables General Installation GuidelinesDrive Interface Connectors Power Cable ConnectorHard Drive Power cable Data cableRemoving a Hard Drive Small bracket tabs Drive bracket Drive bracketInstalling a Hard Drive Removing a Floppy Drive Floppy DriveTop bracket screw Drive bracket Floppy drive Installing a Floppy DriveCD/DVD Drive Removing a CD/DVD Drive Data cable Power cableAdding a Second CD or DVD Drive Installing a CD/DVD DriveDrive Securing screw Drive Alignment screwsSecond CD/DVD connector secondary drive BatteryBattery Battery socket Tab Replacing the Computer Cover Removing and Installing Parts Specifications Connectors Connectors Three Connector size PinsVideo AudioPower Connectors PS/2 keyboard and mouseInformation Backup battery WattageOverview System SetupSystem Setup Screens Entering System SetupTo Off, AT , PS/2 , EPP , or ECP System Setup OptionsSystem Password option Mode settingCOM3 ManufacturerRemotely from Suspend Up from Hibernate or OffDisk Option Settings Boot SequenceChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten PasswordsDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B FCC Identification Information Contacting DellArgentina Buenos Aires Antigua and BarbudaAruba Australia SydneyBarbados BahamasBelgium Brussels BermudaChile Santiago Cayman IslandsCosta Rica ColombiaDominica Denmark Copenhagen Website support.euro.dell.comDominican Republic EcuadorHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Grenada Greece Website support.euro.dell.comGuatemala GuyanaIreland Cherrywood Website support.euro.dell.com IndiaJamaica Korea Seoul Luxembourg Website support.euro.dell.com 100Macao Malaysia Penang101 102 103 Switzerland Geneva Website support.euro.dell.com 104Taiwan ThailandTurks and Caicos Islands 105Bracknell Website support.euro.dell.com UruguayBusiness 106Virgin Islands VenezuelaIndex 107Index 109 USB
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