Dell 3000 manual Advanced Troubleshooting

Page 4

Keyboard Problems	22
Lockups and Software Problems	22
The computer does not start up	22
The computer stops responding	22
A program stops responding	23
A program crashes repeatedly	23
A program is designed for an earlier Windows operating system	23
A solid blue screen appears	23
Other software problems	24
Memory Problems	24
Mouse Problems	25
Network Problems	26
Power Problems	26
Printer Problems	27
Scanner Problems	28
Sound and Speaker Problems	29
No sound from speakers	29
No sound from headphones	30
Video and Monitor Problems	30
If the screen is blank	30
If the screen is difficult to read	31

3 Advanced Troubleshooting

Diagnostic Lights	33
Dell Diagnostics	36
Dell Diagnostics Main Menu	36
Drivers	38
What Is a Driver?	38
Identifying Drivers	38
Reinstalling Drivers	38

4

Contents

Image 4

Contents Network adapter connector Service tag Floppy drive light Power light Power buttonW . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix What Are You Looking For? Find It Here Warranty information Tips on using Microsoft Windows XPHow to play CDs and DVDs How to use standby mode and hibernate modeUse the Service Tag to When you useWarranty, and repair information Specifications, and white papersSetting Up a Printer Connecting a USB PrinterSetting Up and Using Your Computer Printer CableConnecting a Parallel Printer USB connector on computerSetting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Connecting to the InternetClick Checklist for creating a network Click Connect to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Using Blank CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Helpful Tips Media Type Read Write RewritableHyper-Threading Click Hardware and click Device ManagerTroubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Product Information GuideKeyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops respondingProgram stops responding Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionIf the problem persists, contact Dell see Advanced TroubleshootingProblem Description Suggested Resolution Remove the card, reinstall it seeIf the problem still exists, install a If the problem persists orDetermine if a conflict exists by Restarting the computer seeSee Ensure that the cables are properlyDell Diagnostics Main Menu Dell DiagnosticsOption Function Tab Function What Is a Driver? Reinstalling DriversDrivers Identifying DriversManually Reinstalling Drivers Using Windows XP Device Driver RollbackRestoring Your Operating System Creating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Using Dell PC Restore by SymantecEnabling System Restore Removing Dell PC Restore Using the Operating System CD Reinstalling Windows XPBefore You Begin Dell Operating System CDResolving Software and Hardware Incompatibilities Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front and Back View of the Computer Front ViewBack View Modem connector Cable from your monitor into the blue connector Removing the Computer CoverComputer cover Cover latch Back of computer Inside View of Your Computer System Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory Securing clips Connector Removing and Installing PartsCards Notch Memory module Cutouts CrossbarSecuring screw Filler bracket Removing and Installing Parts Installing a PCI CardPCI Cards Card Card cutout Not fully seated card Fully seated card BracketRemoving a PCI Card Removing the Front Panel Front PanelSide hinges Front panel Top tab Removing the Front-Panel Insert Tabs InsertReattaching the Front Panel DrivesSide hinges Front panel General Installation Guidelines Connecting Drive CablesDrive Interface Connectors Power Cable ConnectorHard Drive Power cable Data cableRemoving a Hard Drive Drive bracket Small bracket tabs Drive bracketInstalling a Hard Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Top bracket screw Drive bracket Floppy driveCD/DVD Drive Data cable Power cable Removing a CD/DVD DriveInstalling a CD/DVD Drive Adding a Second CD or DVD DriveDrive Alignment screws Drive Securing screwBattery Second CD/DVD connector secondary driveBattery Battery socket Tab Replacing the Computer Cover Removing and Installing Parts Specifications Connectors Three Connector size Pins ConnectorsVideo AudioConnectors PS/2 keyboard and mouse PowerInformation Backup battery WattageSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options To Off, AT , PS/2 , EPP , or ECPMode setting System Password optionCOM3 ManufacturerRemotely from Suspend Up from Hibernate or OffDisk Option Settings Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten Passwords Changing Boot Sequence for Future BootsDefinition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B Contacting Dell FCC Identification InformationAntigua and Barbuda Argentina Buenos AiresAruba Australia SydneyBahamas BarbadosBelgium Brussels BermudaCayman Islands Chile SantiagoColombia Costa RicaDenmark Copenhagen Website support.euro.dell.com DominicaDominican Republic EcuadorHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Greece Website support.euro.dell.com GrenadaGuatemala GuyanaIndia Ireland Cherrywood Website support.euro.dell.comJamaica Korea Seoul 100 Luxembourg Website support.euro.dell.comMacao Malaysia Penang101 102 103 104 Switzerland Geneva Website support.euro.dell.comTaiwan Thailand105 Turks and Caicos IslandsBracknell Website support.euro.dell.com Uruguay106 BusinessVirgin Islands Venezuela107 IndexIndex 109 USB

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