Dell 3000 manual 102

Page 102

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Norway (Lysaker)	Website: support.euro.dell.com
International Access Code: 00	E-mail Support (portable computers):
Country Code: 47	nor_nbk_support@dell.com
	E-mail Support (desktop computers):
	nor_support@dell.com
	E-mail Support (servers):
	nordic_server_support@dell.com
	Technical Support	671 16882
	Relational Customer Care	671 17514
	Home/Small Business Customer Care	23162298
	Switchboard	671 16800
	Fax Switchboard	671 16865

Panama	General Support	001-800-507-0962

Peru	General Support	0800-50-669

Poland (Warsaw)	Website: support.euro.dell.com
International Access Code: 011	E-mail: pl_support_tech@dell.com
Country Code: 48	Customer Service Phone	57 95 700
City Code: 22	Customer Care	57 95 999
	Sales	57 95 999
	Customer Service Fax	57 95 806
	Reception Desk Fax	57 95 998
	Switchboard	57 95 999

Portugal	Website: support.euro.dell.com
International Access Code: 00	E-mail:support.euro.dell.com/pt/en/emaildell/
Country Code: 351	Technical Support	707200149
	Customer Care	800 300 413
	Sales	800 300 410 or 800 300 411 or
		800 300 412 or 21 422 07 10
	Fax	21 424 01 12

Puerto Rico	General Support	1-800-805-7545

St. Kitts and Nevis	General Support	toll-free: 1-877-441-4731

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Appendix

Image 102

Contents Service tag Floppy drive light Power light Power button Network adapter connectorW . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix How to play CDs and DVDs What Are You Looking For? Find It Here Warranty informationTips on using Microsoft Windows XP How to use standby mode and hibernate modeWarranty, and repair information Use the Service Tag toWhen you use Specifications, and white papersSetting Up and Using Your Computer Setting Up a PrinterConnecting a USB Printer Printer CableConnecting a Parallel Printer USB connector on computerSetting Up a Home and Office Network Connecting to a Network AdapterConnecting to the Internet Network Setup WizardClick Checklist for creating a network Setting Up Your Internet Connection Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP How to Copy a CD or DVD Using Blank CDs and DVDsCopying CDs and DVDs Helpful Tips Media Type Read Write RewritableHyper-Threading Click Hardware and click Device ManagerDrive Problems Troubleshooting TipsBattery Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Product Information GuideComputer does not start up Keyboard ProblemsLockups and Software Problems Computer stops respondingProgram is designed for an earlier Windows operating system Program stops respondingProgram crashes repeatedly Solid blue screen appearsMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems If the problem persists, contact Dell see Diagnostic LightsLight Pattern Problem Description Suggested Resolution Advanced TroubleshootingIf the problem still exists, install a Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem persists orSee Determine if a conflict exists byRestarting the computer see Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function Tab Function Drivers What Is a Driver?Reinstalling Drivers Identifying DriversUsing Windows XP Device Driver Rollback Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Removing Dell PC Restore Before You Begin Using the Operating System CDReinstalling Windows XP Dell Operating System CDResolving Software and Hardware Incompatibilities Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer Front and Back View of the Computer Front ViewBack View Modem connector Cable from your monitor into the blue connector Removing the Computer CoverComputer cover Cover latch Back of computer Inside View of Your Computer System Board Components MemoryMemory Installation Guidelines DDR Memory OverviewInstalling Memory Securing clips Connector Removing and Installing PartsCards Notch Memory module Cutouts CrossbarInstalling a PCI Card Securing screw Filler bracket Removing and Installing PartsPCI Cards Card Card cutout Not fully seated card Fully seated card BracketRemoving a PCI Card Front Panel Removing the Front PanelSide hinges Front panel Top tab Removing the Front-Panel Insert Tabs InsertDrives Reattaching the Front PanelSide hinges Front panel Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables Power Cable ConnectorPower cable Data cable Hard DriveRemoving a Hard Drive Drive bracket Small bracket tabs Drive bracketInstalling a Hard Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Top bracket screw Drive bracket Floppy driveCD/DVD Drive Data cable Power cable Removing a CD/DVD DriveInstalling a CD/DVD Drive Adding a Second CD or DVD DriveDrive Alignment screws Drive Securing screwBattery Second CD/DVD connector secondary driveBattery Battery socket Tab Replacing the Computer Cover Removing and Installing Parts Specifications Video Connectors Three Connector size PinsConnectors AudioInformation Backup battery Connectors PS/2 keyboard and mousePower WattageSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options To Off, AT , PS/2 , EPP , or ECPCOM3 Mode settingSystem Password option ManufacturerUp from Hibernate or Off Remotely from SuspendDisk Boot Sequence Option SettingsChanging Boot Sequence for the Current Boot Clearing Forgotten Passwords Changing Boot Sequence for Future BootsDefinition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyFCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B Contacting Dell FCC Identification InformationAruba Antigua and BarbudaArgentina Buenos Aires Australia SydneyBelgium Brussels BahamasBarbados BermudaCayman Islands Chile SantiagoColombia Costa RicaDominican Republic Denmark Copenhagen Website support.euro.dell.comDominica EcuadorFrance Paris Montpellier Website support.euro.dell.com Home and Small BusinessCorporate Guatemala Greece Website support.euro.dell.comGrenada GuyanaIndia Ireland Cherrywood Website support.euro.dell.comJamaica Korea Seoul Macao 100Luxembourg Website support.euro.dell.com Malaysia Penang101 102 103 Taiwan 104Switzerland Geneva Website support.euro.dell.com ThailandBracknell Website support.euro.dell.com 105Turks and Caicos Islands UruguayVirgin Islands 106Business Venezuela107 IndexIndex 109 USB

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