Dell T8243, DHP Microsoft Windows License Label, Use the Service Tag to, Identify your computer

Page 10

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

What Are You Looking For?

Find it Here

 

 

• Service Tag and Express Service Code

Service Tag and Microsoft Windows License

• Microsoft Windows License Label

These labels are located on your computer.

 

• Use the Service Tag to

 

identify your computer

 

when you use

 

support.dell.com or

 

contact technical

 

support.

 

• Enter the Express Service Code to direct your call when

 

contacting technical support.

 

 

• Solutions — Troubleshooting hints and tips, articles

Dell Support Website — support.dell.com

from technicians, online courses, frequently asked

NOTE: Select your region to view the appropriate support

questions

site.

• Community — Online discussion with other Dell

• Corporate, government, and education customers can

customers

also use the customized Dell Premier Support website at

• Upgrades — Upgrade information for components, such

premier.support.dell.com. The website may not be

as memory, the hard drive, and the operating system

available in all regions.

• Customer Care — Contact information, service call and

 

order status, warranty, and repair information

 

• Service and support — Service call status and support

 

history, service contract, online discussions with

 

technical support

 

• Reference — Computer documentation, details on my

 

computer configuration, product specifications, and

 

white papers

 

• Downloads — Certified drivers, patches, and software

 

updates

 

1 Desktop System Software (DSS)— If you reinstall the

 

operating system for your computer, you should also

 

reinstall the DSS utility. DSS provides critical updates

 

for your operating system and support for Dell™ 3.5-

 

inch USB floppy drives, Intel® Pentium® M processors,

 

optical drives, and USB devices. DSS is necessary for

 

correct operation of your Dell computer. The software

 

automatically detects your computer and operating

 

system and installs the updates appropriate for your

 

configuration.

 

10

Finding Information

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m February T8243 Contents Solving Problems Addressing Memory With 4-GB Configurations Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities 102 Connecting and Disconnecting Drive CablesReplacing the External Modem Connector 103106 105108 Contents Finding Information What Are You Looking For? Find it Here Warranty informationFinding Information Order status, warranty, and repair information Use the Service Tag toWhen you use UpdatesClick the arrow icon Click the topic that describes your problemFollow the instructions on the screen Finding Information Setting Up and Using Your Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Using a Media Card Reader OptionalUSB connector on computer USB printer cable Connecting a TV Optional Connecting to a Network Adapter Setting Up a Home and Office NetworkChanging the Display Settings Network adapter connector on computerSetting Up Your Internet Connection Connecting to the InternetNetwork Setup Wizard Click Checklist for creating a networkClick Connect to the Internet Playing a CD or DVDIf you have a CD, click Use the CD I got from an ISP Setting Up and Using Your Computer CD player includes the following basic buttons How to Copy a CD or DVD Adjusting the VolumeAdjusting the Picture Copying CDs and DVDsRecordNow Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RWHelpful Tips Click Exact CopyPower Management Standby ModePower Options Properties Hibernate ModePower Schemes Tab Advanced Tab Hyper-ThreadingHibernate Tab Click Hardware and click Device Manager Drive Problems Troubleshooting TipsBattery Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesMedia Card Reader Problems Ieee 1394 Device ProblemsLockups and Software Problems Keyboard ProblemsComputer does not start up Program crashes repeatedly Computer stops respondingProgram stops responding Program is designed for an earlier Windows operating systemMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionModules installed, remove Remove the card, reinstall it seeIf the problem still exists, install a Normally, reinstall an additionalInstalled on your computer If there is an error message on yourScreen identifying a problem with a Determine if a conflict exists byDell Diagnostics Main Menu Dell DiagnosticsWhen to Use the Dell Diagnostics Option FunctionDrivers What Is a Driver?Tab Function Manually Reinstalling Drivers Reinstalling DriversUsing Windows XP Device Driver Rollback Windows XPResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring Your Operating System Creating a Restore Point Restoring the Computer to an Earlier Operating StateEnabling System Restore Undoing the Last System RestoreUsing Dell PC Restore by Symantec Troubleshooting Tools Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerRemoving and Installing Parts Front and Back View of the Computer Front ViewDiagnostic lights Blinking green The computer is in a power-saving stateBlinking or solid amber See Power Problems on CD/DVD drive ejectBack View See the safety instructions in the ProductExpress cards Attached Connector Line-in connectorLink integrity light Reliable operationRemoving the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Power Processor connector CPUPassword jumper PCI Express Sata connectorMemory DDR2 Memory OverviewAddressing Memory With 4-GB Configurations Installing MemorySecuring clips Connector Notch Memory module Cutouts CrossbarCards Removing MemoryX16 card X1 card PCI Express Installing a PCI Express CardPCI Express Cards X16 card slotEdge connector Securing slot Card connector Securing tab Retention arm tabCard not fully seated Card fully Bracket SeatedRetention arm PCI Express card Edge connector Card connector Removing a PCI Express CardDrives CD/DVD drive Hard drivePower Cable Connector Connecting Drive CablesDrive Interface Connectors Serial ATA Connector Interface cable Interface connectorHard Drive Connecting and Disconnecting Drive CablesRemoving a Hard Drive Power cable Tabs Hard driveInstalling a Hard Drive Tabs Drive Drive bracketCD/DVD Drive Removing a CD/DVD DriveData cable Removing and Installing Parts CD/DVD drive Drive release latchInstalling a CD/DVD Drive Unpack the drive and prepare it for installationMedia Card Reader Removing a Media Card Reader Data cableInstalling a Media Card Reader Drive Drive bracket Screws Removing and Installing PartsData cable Removing and Installing Parts Floppy Drive Optional Removing a Floppy DriveFloppy drive Drive release latch Installing a Floppy Drive Drive Drive bracket ScrewsData cable edge connector Cable release tab Replacing the Modem Pull tab Removing and Installing PartsModem Screws Modem cableReplacing the External Modem Connector Battery ScrewReplacing the Battery Battery positive sideReplacing the Computer Cover Removing and Installing Parts Specifications One PCI Express lane Connector Connector size Pins Computers Video Hole D-SUB connectorProcessor power ReaderAn explanation of the diagnostic light codes Controls and Lights Power control Push button Power lightProblems on Fixed-voltage power supply 110 V at 50/60 HzSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options Normal or Combo mode100 101 Monday through FridayChanging Boot Sequence for the Current Boot Boot SequenceOption Settings 102Changing Boot Sequence for Future Boots Clearing Forgotten Passwords103 Clearing Cmos Settings 104Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor 105CDs and DVDs Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 106Class a Class B FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals 107FCC Identification Information Contacting Dell108 Argentina Buenos Aires 109Antigua and Barbuda Aruba110 Cayman Islands 111Chile Santiago Colombia 112Costa Rica 113 114 115 Ireland Cherrywood Website support.euro.dell.com 116India Italy Milan Website support.euro.dell.com117 Korea SeoulMacao 118Luxembourg Website support.euro.dell.com Malaysia Penang119 120 121 Taiwan 122Switzerland Geneva Website support.euro.dell.com ThailandBracknell Website support.euro.dell.com 123Turks and Caicos Islands UruguayVirgin Islands 124Business Venezuela125 IndexProblems Error messagesConnection, setting up Compatibility, 33 restore to previous operating 127USB
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