Dell T8243, DHP manual 124, Business, Virgin Islands, Venezuela

Page 124

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

U.S.A. (Austin, Texas)	Automated Order-Status Service	toll-free: 1-800-433-9014
International Access Code: 011 AutoTech (portable and desktop computers)		toll-free: 1-800-247-9362
Country Code: 1	Consumer (Home and Home Office)
	Technical Support	toll-free: 1-800-624-9896
	Customer Service	toll-free: 1-800-624-9897
	DellNet™ Service and Support	toll-free: 1-877-Dellnet
		(1-877-335-5638)
	Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
	Financial Services website: www.dellfinancialservices.com
	Financial Services (lease/loans)	toll-free: 1-877-577-3355
	Financial Services (Dell Preferred Accounts [DPA])	toll-free: 1-800-283-2210
	Business
	Customer Service and Technical Support	toll-free: 1-800-822-8965
	Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
	Printers and Projectors Technical Support	toll-free: 1-877-459-7298
	Public (government, education, and healthcare)
	Customer Service and Technical Support	toll-free: 1-800-456-3355
	Employee Purchase Program (EPP) Customers	toll-free: 1-800-234-1490
	Dell Sales	toll-free: 1-800-289-3355
		or toll-free: 1-800-879-3355
	Dell Outlet Store (Dell refurbished computers)	toll-free: 1-888-798-7561
	Software and Peripherals Sales	toll-free: 1-800-671-3355
	Spare Parts Sales	toll-free: 1-800-357-3355
	Extended Service and Warranty Sales	toll-free: 1-800-247-4618
	Fax	toll-free: 1-800-727-8320
	Dell Services for the Deaf, Hard-of-Hearing, or	toll-free: 1-877-DELLTTY
	Speech-Impaired	(1-877-335-5889)
		(1-877-335-5889)

U.S. Virgin Islands	General Support	1-877-673-3355

Venezuela	General Support	8001-3605

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Appendix

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m February T8243 Contents Solving Problems Addressing Memory With 4-GB Configurations Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Connecting and Disconnecting Drive Cables Replacing the External Modem Connector102 103106 105108 Contents Finding Information What Are You Looking For? Find it Here Warranty informationFinding Information Use the Service Tag to When you useOrder status, warranty, and repair information UpdatesClick the arrow icon Click the topic that describes your problemFollow the instructions on the screen Finding Information Setting Up and Using Your Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Using a Media Card Reader OptionalUSB connector on computer USB printer cable Connecting a TV Optional Setting Up a Home and Office Network Changing the Display SettingsConnecting to a Network Adapter Network adapter connector on computerConnecting to the Internet Network Setup WizardSetting Up Your Internet Connection Click Checklist for creating a networkClick Connect to the Internet Playing a CD or DVDIf you have a CD, click Use the CD I got from an ISP Setting Up and Using Your Computer CD player includes the following basic buttons Adjusting the Volume Adjusting the PictureHow to Copy a CD or DVD Copying CDs and DVDsUsing Blank CD-Rs, CD-RWs, DVD+R, and DVD+RW Helpful TipsRecordNow Click Exact CopyPower Management Standby ModePower Options Properties Hibernate ModePower Schemes Tab Advanced Tab Hyper-ThreadingHibernate Tab Click Hardware and click Device Manager Troubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesMedia Card Reader Problems Ieee 1394 Device ProblemsLockups and Software Problems Keyboard ProblemsComputer does not start up Computer stops responding Program stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionRemove the card, reinstall it see If the problem still exists, install aModules installed, remove Normally, reinstall an additionalIf there is an error message on your Screen identifying a problem with aInstalled on your computer Determine if a conflict exists byDell Diagnostics When to Use the Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDrivers What Is a Driver?Tab Function Reinstalling Drivers Using Windows XP Device Driver RollbackManually Reinstalling Drivers Windows XPResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring Your Operating System Creating a Restore Point Restoring the Computer to an Earlier Operating StateEnabling System Restore Undoing the Last System RestoreUsing Dell PC Restore by Symantec Troubleshooting Tools Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerRemoving and Installing Parts Front and Back View of the Computer Front ViewBlinking green The computer is in a power-saving state Blinking or solid amber See Power Problems onDiagnostic lights CD/DVD drive ejectBack View See the safety instructions in the ProductExpress cards Connector Line-in connector Link integrity lightAttached Reliable operationRemoving the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Processor connector CPU Password jumperPower PCI Express Sata connectorMemory DDR2 Memory OverviewAddressing Memory With 4-GB Configurations Installing MemorySecuring clips Connector Notch Memory module Cutouts CrossbarCards Removing MemoryInstalling a PCI Express Card PCI Express CardsX16 card X1 card PCI Express X16 card slotEdge connector Securing slot Card connector Securing tab Retention arm tabCard not fully seated Card fully Bracket SeatedRetention arm PCI Express card Edge connector Card connector Removing a PCI Express CardDrives CD/DVD drive Hard driveConnecting Drive Cables Drive Interface ConnectorsPower Cable Connector Serial ATA Connector Interface cable Interface connectorHard Drive Connecting and Disconnecting Drive CablesRemoving a Hard Drive Power cable Tabs Hard driveInstalling a Hard Drive Tabs Drive Drive bracketCD/DVD Drive Removing a CD/DVD DriveData cable Removing and Installing Parts CD/DVD drive Drive release latchInstalling a CD/DVD Drive Unpack the drive and prepare it for installationMedia Card Reader Removing a Media Card Reader Data cableInstalling a Media Card Reader Drive Drive bracket Screws Removing and Installing PartsData cable Removing and Installing Parts Floppy Drive Optional Removing a Floppy DriveFloppy drive Drive release latch Installing a Floppy Drive Drive Drive bracket ScrewsData cable edge connector Cable release tab Pull tab Removing and Installing Parts ModemReplacing the Modem Screws Modem cableReplacing the External Modem Connector Battery ScrewReplacing the Battery Battery positive sideReplacing the Computer Cover Removing and Installing Parts Specifications One PCI Express lane Connector Connector size Pins Video Hole D-SUB connector Processor powerComputers ReaderControls and Lights Power control Push button Power light Problems onAn explanation of the diagnostic light codes Fixed-voltage power supply 110 V at 50/60 HzSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options Normal or Combo mode100 101 Monday through FridayBoot Sequence Option SettingsChanging Boot Sequence for the Current Boot 102Changing Boot Sequence for Future Boots Clearing Forgotten Passwords103 Clearing Cmos Settings 104Cleaning Your Computer Computer, Keyboard, and MonitorMouse 105Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyCDs and DVDs 106FCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B 107FCC Identification Information Contacting Dell108 109 Antigua and BarbudaArgentina Buenos Aires Aruba110 Cayman Islands 111Chile Santiago Colombia 112Costa Rica 113 114 115 116 IndiaIreland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.com117 Korea Seoul118 Luxembourg Website support.euro.dell.comMacao Malaysia Penang119 120 121 122 Switzerland Geneva Website support.euro.dell.comTaiwan Thailand123 Turks and Caicos IslandsBracknell Website support.euro.dell.com Uruguay124 BusinessVirgin Islands Venezuela125 IndexProblems Error messagesConnection, setting up Compatibility, 33 restore to previous operating 127USB

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