Dell DHP, T8243 manual 109, Antigua and Barbuda, Argentina Buenos Aires, Aruba, Australia Sydney

Page 109

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Anguilla	General Support	toll-free: 800-335-0031

Antigua and Barbuda	General Support	1-800-805-5924

Argentina (Buenos Aires)	Website: www.dell.com.ar
International Access Code: 00	E-mail: us_latin_services@dell.com
Country Code: 54	E-mail for desktop and portable computers:
City Code: 11	la-techsupport@dell.com
City Code: 11
	E-mail for servers and EMC:
	la_enterprise@dell.com
	Customer Care	toll-free: 0-800-444-0730
	Tech Support	toll-free: 0-800-444-0733
	Tech Support Services	toll-free: 0-800-444-0724
	Sales	0-810-444-3355

Aruba	General Support	toll-free: 800-1578

Australia (Sydney)	E-mail (Australia): au_tech_support@dell.com
International Access Code: 0011	E-mail (New Zealand): nz_tech_support@dell.com
Country Code: 61	Home and Small Business	1-300-65-55-33
City Code: 2	Government and Business	toll-free: 1-800-633-559
	Preferred Accounts Division (PAD)	toll-free: 1-800-060-889
	For servers and storage	toll-free: 1-800-505-095
	For desktop and portable computers	toll-free: 1-800-733-314
	Customer Care	toll-free: 1-800-819-339
	Corporate Sales	toll-free: 1-800-808-385
	Transaction Sales	toll-free: 1-800-808-312
	Fax	toll-free: 1-800-818-341

Appendix

109

Image 109

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m February T8243 Contents Solving Problems Addressing Memory With 4-GB Configurations Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Replacing the External Modem Connector Connecting and Disconnecting Drive Cables102 103106 105108 Contents Finding Information What Are You Looking For? Find it Here Warranty informationFinding Information When you use Use the Service Tag toOrder status, warranty, and repair information UpdatesClick the arrow icon Click the topic that describes your problemFollow the instructions on the screen Finding Information Setting Up and Using Your Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Using a Media Card Reader OptionalUSB connector on computer USB printer cable Connecting a TV Optional Changing the Display Settings Setting Up a Home and Office NetworkConnecting to a Network Adapter Network adapter connector on computerNetwork Setup Wizard Connecting to the InternetSetting Up Your Internet Connection Click Checklist for creating a networkClick Connect to the Internet Playing a CD or DVDIf you have a CD, click Use the CD I got from an ISP Setting Up and Using Your Computer CD player includes the following basic buttons Adjusting the Picture Adjusting the VolumeHow to Copy a CD or DVD Copying CDs and DVDsHelpful Tips Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RWRecordNow Click Exact CopyStandby Mode Power ManagementPower Options Properties Hibernate ModePower Schemes Tab Advanced Tab Hyper-ThreadingHibernate Tab Click Hardware and click Device Manager Battery Problems Troubleshooting TipsDrive Problems Solving ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesIeee 1394 Device Problems Media Card Reader ProblemsLockups and Software Problems Keyboard ProblemsComputer does not start up Program stops responding Computer stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsIf the problem still exists, install a Remove the card, reinstall it seeModules installed, remove Normally, reinstall an additionalScreen identifying a problem with a If there is an error message on yourInstalled on your computer Determine if a conflict exists byWhen to Use the Dell Diagnostics Dell DiagnosticsDell Diagnostics Main Menu Option FunctionDrivers What Is a Driver?Tab Function Using Windows XP Device Driver Rollback Reinstalling DriversManually Reinstalling Drivers Windows XPResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring Your Operating System Restoring the Computer to an Earlier Operating State Creating a Restore PointEnabling System Restore Undoing the Last System RestoreUsing Dell PC Restore by Symantec Troubleshooting Tools Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your ComputerRemoving and Installing Parts Front View Front and Back View of the ComputerBlinking or solid amber See Power Problems on Blinking green The computer is in a power-saving stateDiagnostic lights CD/DVD drive ejectBack View See the safety instructions in the ProductExpress cards Link integrity light Connector Line-in connectorAttached Reliable operationRemoving the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Password jumper Processor connector CPUPower PCI Express Sata connectorDDR2 Memory Overview MemoryInstalling Memory Addressing Memory With 4-GB ConfigurationsNotch Memory module Cutouts Crossbar Securing clips ConnectorRemoving Memory CardsPCI Express Cards Installing a PCI Express CardX16 card X1 card PCI Express X16 card slotRetention arm tab Edge connector Securing slot Card connector Securing tabSeated Card not fully seated Card fully BracketRemoving a PCI Express Card Retention arm PCI Express card Edge connector Card connectorCD/DVD drive Hard drive DrivesDrive Interface Connectors Connecting Drive CablesPower Cable Connector Serial ATA Connector Interface cable Interface connectorHard Drive Connecting and Disconnecting Drive CablesRemoving a Hard Drive Tabs Hard drive Power cableTabs Drive Drive bracket Installing a Hard DriveRemoving a CD/DVD Drive CD/DVD DriveCD/DVD drive Drive release latch Data cable Removing and Installing PartsUnpack the drive and prepare it for installation Installing a CD/DVD DriveMedia Card Reader Data cable Removing a Media Card ReaderDrive Drive bracket Screws Removing and Installing Parts Installing a Media Card ReaderData cable Removing and Installing Parts Removing a Floppy Drive Floppy Drive OptionalFloppy drive Drive release latch Drive Drive bracket Screws Installing a Floppy DriveData cable edge connector Cable release tab Modem Pull tab Removing and Installing PartsReplacing the Modem Screws Modem cableReplacing the External Modem Connector Screw BatteryBattery positive side Replacing the BatteryReplacing the Computer Cover Removing and Installing Parts Specifications One PCI Express lane Connector Connector size Pins Processor power Video Hole D-SUB connectorComputers ReaderProblems on Controls and Lights Power control Push button Power lightAn explanation of the diagnostic light codes Fixed-voltage power supply 110 V at 50/60 HzOverview System SetupSystem Setup Screens Entering System SetupNormal or Combo mode System Setup Options100 Monday through Friday 101Option Settings Boot SequenceChanging Boot Sequence for the Current Boot 102Changing Boot Sequence for Future Boots Clearing Forgotten Passwords103 104 Clearing Cmos SettingsComputer, Keyboard, and Monitor Cleaning Your ComputerMouse 105Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsCDs and DVDs 106Definition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B 107FCC Identification Information Contacting Dell108 Antigua and Barbuda 109Argentina Buenos Aires Aruba110 Cayman Islands 111Chile Santiago Colombia 112Costa Rica 113 114 115 India 116Ireland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comKorea Seoul 117Luxembourg Website support.euro.dell.com 118Macao Malaysia Penang119 120 121 Switzerland Geneva Website support.euro.dell.com 122Taiwan ThailandTurks and Caicos Islands 123Bracknell Website support.euro.dell.com UruguayBusiness 124Virgin Islands VenezuelaIndex 125Problems Error messagesConnection, setting up 127 Compatibility, 33 restore to previous operatingUSB

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