Dell T8243, DHP When to Use the Dell Diagnostics, Dell Diagnostics Main Menu, Option Function

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Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

1Turn on (or restart) your computer.

2When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see page 53) and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 46).

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option	Function
Express Test	Performs a quick test of devices. This test typically takes 10 to
	20 minutes and requires no interaction on your part. Run
	Express Test first to increase the possibility of tracing the
	problem quickly.
Extended Test	Performs a thorough check of devices. This test typically takes
	an hour or more and requires you to answer questions
	periodically.
Custom Test	Tests a specific device. You can customize the tests you want
	to run.
Symptom Tree	Lists the most common symptoms encountered and allows
	you to select a test based on the symptom of the problem you
	are having.

2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 108).

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Troubleshooting Tools