Dell DHP, T8243 manual Resolving Software and Hardware Incompatibilities

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3 Troubleshooting Tools

Diagnostic Lights

43

Dell Diagnostics

46

When to Use the Dell Diagnostics

46

Dell Diagnostics Main Menu

46

Drivers

47

What Is a Driver?

47

Reinstalling Drivers

48

Resolving Software and Hardware Incompatibilities

49

Restoring Your Operating System

49

Using Microsoft Windows XP System Restore

49

4 Removing and Installing Parts

Before You Begin

53

Recommended Tools

53

Turning Off Your Computer

53

Before Working Inside Your Computer

53

Front and Back View of the Computer

55

Front View

55

Back View

57

Removing the Computer Cover

59

Inside View of Your Computer

61

System Board Components

62

Memory

63

DDR2 Memory Overview

63

Addressing Memory With 4-GB Configurations

64

Installing Memory

64

Removing Memory

66

Cards

66

PCI Express Cards

67

Contents

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m February T8243 Contents Solving Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAddressing Memory With 4-GB Configurations Replacing the External Modem Connector Connecting and Disconnecting Drive Cables102 103108 105106 Contents Finding Information What Are You Looking For? Find it Here Warranty informationFinding Information When you use Use the Service Tag toOrder status, warranty, and repair information UpdatesFollow the instructions on the screen Click the topic that describes your problemClick the arrow icon Finding Information Printer Cable Setting Up a PrinterSetting Up and Using Your Computer USB connector on computer USB printer cable Using a Media Card Reader OptionalConnecting a USB Printer Connecting a TV Optional Changing the Display Settings Setting Up a Home and Office NetworkConnecting to a Network Adapter Network adapter connector on computerNetwork Setup Wizard Connecting to the InternetSetting Up Your Internet Connection Click Checklist for creating a networkIf you have a CD, click Use the CD I got from an ISP Playing a CD or DVDClick Connect to the Internet Setting Up and Using Your Computer CD player includes the following basic buttons Adjusting the Picture Adjusting the VolumeHow to Copy a CD or DVD Copying CDs and DVDsHelpful Tips Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RWRecordNow Click Exact CopyStandby Mode Power ManagementPower Schemes Tab Hibernate ModePower Options Properties Hibernate Tab Hyper-ThreadingAdvanced Tab Click Hardware and click Device Manager Battery Problems Troubleshooting TipsDrive Problems Solving ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsUse these characters in filenames Error MessagesIeee 1394 Device Problems Media Card Reader ProblemsComputer does not start up Keyboard ProblemsLockups and Software Problems Program stops responding Computer stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Memory ProblemsMouse Problems Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsIf the problem still exists, install a Remove the card, reinstall it seeModules installed, remove Normally, reinstall an additionalScreen identifying a problem with a If there is an error message on yourInstalled on your computer Determine if a conflict exists byWhen to Use the Dell Diagnostics Dell DiagnosticsDell Diagnostics Main Menu Option FunctionTab Function What Is a Driver?Drivers Using Windows XP Device Driver Rollback Reinstalling DriversManually Reinstalling Drivers Windows XPRestoring Your Operating System Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Creating a Restore PointUsing Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Troubleshooting Tools Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your ComputerRemoving and Installing Parts Front View Front and Back View of the ComputerBlinking or solid amber See Power Problems on Blinking green The computer is in a power-saving stateDiagnostic lights CD/DVD drive ejectExpress cards See the safety instructions in the ProductBack View Link integrity light Connector Line-in connectorAttached Reliable operationRemoving the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Password jumper Processor connector CPUPower PCI Express Sata connectorDDR2 Memory Overview MemoryInstalling Memory Addressing Memory With 4-GB ConfigurationsNotch Memory module Cutouts Crossbar Securing clips ConnectorRemoving Memory CardsPCI Express Cards Installing a PCI Express CardX16 card X1 card PCI Express X16 card slotRetention arm tab Edge connector Securing slot Card connector Securing tabSeated Card not fully seated Card fully BracketRemoving a PCI Express Card Retention arm PCI Express card Edge connector Card connectorCD/DVD drive Hard drive DrivesDrive Interface Connectors Connecting Drive CablesPower Cable Connector Serial ATA Connector Interface cable Interface connectorRemoving a Hard Drive Connecting and Disconnecting Drive CablesHard Drive Tabs Hard drive Power cableTabs Drive Drive bracket Installing a Hard DriveRemoving a CD/DVD Drive CD/DVD DriveCD/DVD drive Drive release latch Data cable Removing and Installing PartsUnpack the drive and prepare it for installation Installing a CD/DVD DriveMedia Card Reader Data cable Removing a Media Card ReaderDrive Drive bracket Screws Removing and Installing Parts Installing a Media Card ReaderData cable Removing and Installing Parts Removing a Floppy Drive Floppy Drive OptionalFloppy drive Drive release latch Drive Drive bracket Screws Installing a Floppy DriveData cable edge connector Cable release tab Modem Pull tab Removing and Installing PartsReplacing the Modem Screws Modem cableReplacing the External Modem Connector Screw BatteryBattery positive side Replacing the BatteryReplacing the Computer Cover Removing and Installing Parts Specifications One PCI Express lane Connector Connector size Pins Processor power Video Hole D-SUB connectorComputers ReaderProblems on Controls and Lights Power control Push button Power lightAn explanation of the diagnostic light codes Fixed-voltage power supply 110 V at 50/60 HzOverview System SetupSystem Setup Screens Entering System SetupNormal or Combo mode System Setup Options100 Monday through Friday 101Option Settings Boot SequenceChanging Boot Sequence for the Current Boot 102103 Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots 104 Clearing Cmos SettingsComputer, Keyboard, and Monitor Cleaning Your ComputerMouse 105Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsCDs and DVDs 106Definition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B 107108 Contacting DellFCC Identification Information Antigua and Barbuda 109Argentina Buenos Aires Aruba110 Chile Santiago 111Cayman Islands Costa Rica 112Colombia 113 114 115 India 116Ireland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comKorea Seoul 117Luxembourg Website support.euro.dell.com 118Macao Malaysia Penang119 120 121 Switzerland Geneva Website support.euro.dell.com 122Taiwan ThailandTurks and Caicos Islands 123Bracknell Website support.euro.dell.com UruguayBusiness 124Virgin Islands VenezuelaIndex 125Connection, setting up Error messagesProblems 127 Compatibility, 33 restore to previous operatingUSB
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