NETGEAR JNR1010 manual Troubleshooting

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8. Troubleshooting		8
8. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshooting with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

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Contents N150 4-Port Wireless Router JNR1010 Technical Support TrademarksStatement of Conditions Contents Security Appendix B Notification of Compliance Index Hardware Setup Getting to know your routerUnpack Your Router Position Your RouterHardware Features Front PanelSide Panel LEDBack Panel LabelConnecting to the router Getting Started with Netgear genieRouter Setup Preparation Wireless Devices and Security SettingsUse Standard TCP/IP Properties for Dhcp Gather ISP InformationTypes of Logins Netgear genie Setup To use Netgear genie to set up your router Use Netgear genie After Installation  To troubleshoot Internet access problemsUpgrade Router Firmware Router Dashboard Basic Home ScreenJoin Your Wireless Network  To use WPS to join the wireless networkWPS Method Netgear genie App and Mobile genie App Manual Method To connect manually N150 4-Port Wireless Router JNR1010 Genie Basic Settings Your Internet connection and networkInternet Setup Internet Setup Screen Fields Does Your ISP Require a Login? Answer either yes or noAttached Devices  To set up Live Parental Controls Parental ControlsN150 4-Port Wireless Router JNR1010 Basic Wireless Settings Click the Take me to the status screen buttonWireless Settings Screen Fields  To view or change basic wireless settingsMode  To change WPA Security Option and Passphrase To set up a guest network Guest NetworksGuest Network Wireless Security Options FastLane To set up the FastLane feature Specifying custom settings Genie Advanced HomeSetup Wizard  To use the setup wizard againSelect Setup Wizard WPS Wizard  To use the WPS Wizard Select Advanced WPS WizardSetup Menu WAN SetupDefault DMZ Server  To set up a default DMZ server Change the MTU SizeLAN Setup  To change the MTU size Select Advanced Setup WAN SetupLAN IP address LAN Setup Screen Settings  To change the LAN settingsLAN TCP/IP Setup Use the Router as a Dhcp Server Address Reservation  To reserve an IP addressQuality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesSet up QoS for a Router LAN Port Click the Add Priority Rule buttonSet up QoS for a MAC Address Click Add Priority RuleEdit or Delete an Existing QoS Policy  To edit or delete a QoS policyKeeping unwanted content out of your network SecurityKeyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer Block Services Port Filtering  To block servicesUser Defined Schedule Blocking  To schedule blocking To set up email notifications Security Event Email NotificationsAdministration Managing your networkUpgrade the Router Firmware  To check for new firmware and update your routerView Router Status Router StatusInternet Port N150 4-Port Wireless Router JNR1010 Wireless AP View Logs of Web Access or Attempted Web Access  To view web access logsManage the Configuration File Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed upSet Password EraseAdvanced Settings Advanced Wireless Settings  To configure advanced wireless settingsRestrict Wireless Access by MAC Address Wireless Repeating Function WDS Select the Turn Access Control On check boxRepeater access point Base station access point Wireless Repeating Function Set Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitPort Forwarding and Triggering Remote Computer Access Basics Destination port numberPort Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Set Up Port Triggering Click Edit Service or Delete ServiceEdit or Delete a Port Forwarding Entry  To edit or delete a port forwarding entryUniversal Plug and Play on Dynamic DNS  To set up Dynamic DNS Select the Use a Dynamic DNS Service check box To set up a static route Static RoutesRemote Management Universal Plug and Play  To enable Universal Plug and Play Traffic Meter Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkTroubleshooting with the LEDs Power LED Is Off or BlinkingInternet or Ethernet Port LEDs Are Off Wireless LED Is Off Cannot Log In to the RouterCannot Access the Internet Your Router Cannot Obtain an IP Address from the ISPTroubleshooting PPPoE Select Administration Router Status Click Connection Status To troubleshoot a PPPoE connection Troubleshooting Internet Browsing Changes Not SavedWireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device  To test the path from a Windows computerFactory Settings Supplemental InformationTechnical Specifications WPA2-PSK AESSupplemental Information Netgear Wireless Routers, Gateways, APs Notification of ComplianceNotification of Compliance Interference Reduction Table Index 100101 102 103

8. Troubleshooting