NETGEAR JNR1010 manual Troubleshooting with the LEDs, Power LED Is Off or Blinking

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N150 4-Port Wireless Router JNR1010

Troubleshooting with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.After approximately 30 seconds, verify the following:

•The Power LED is solid green.

•The Internet LED is on.

•A numbered Ethernet port LED is on for any local port that is connected to a computer. A lit Ethernet port LED indicates that a link has been established to the connected device.

The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

Check the following:

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 5V DC, 1A power adapter that NETGEAR supplied for this product.

If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted. This condition can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions or help with a hardware problem, contact technical support at www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Internet LED or the Ethernet port LEDs do not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.

•Make sure that power is turned on to the connected modem or computer.

•Be sure that you are using the correct cable:

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

Troubleshooting

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Contents N150 4-Port Wireless Router JNR1010 Statement of Conditions Technical SupportTrademarks Contents Security Appendix B Notification of Compliance Index Hardware Setup Getting to know your routerUnpack Your Router Position Your RouterHardware Features Front PanelSide Panel LEDBack Panel LabelConnecting to the router Getting Started with Netgear genieUse Standard TCP/IP Properties for Dhcp Router Setup PreparationWireless Devices and Security Settings Gather ISP Information To use Netgear genie to set up your router Types of LoginsNetgear genie Setup Use Netgear genie After Installation  To troubleshoot Internet access problemsUpgrade Router Firmware Router Dashboard Basic Home ScreenWPS Method Join Your Wireless Network To use WPS to join the wireless network  To connect manually Netgear genie App and Mobile genie AppManual Method N150 4-Port Wireless Router JNR1010 Genie Basic Settings Your Internet connection and networkInternet Setup Internet Setup Screen Fields Does Your ISP Require a Login? Answer either yes or noAttached Devices  To set up Live Parental Controls Parental ControlsN150 4-Port Wireless Router JNR1010 Basic Wireless Settings Click the Take me to the status screen buttonWireless Settings Screen Fields  To view or change basic wireless settingsMode  To change WPA Security Option and Passphrase To set up a guest network Guest NetworksGuest Network Wireless Security Options FastLane To set up the FastLane feature Specifying custom settings Genie Advanced HomeSelect Setup Wizard Setup Wizard To use the setup wizard again WPS Wizard  To use the WPS Wizard Select Advanced WPS WizardSetup Menu WAN SetupDefault DMZ Server  To set up a default DMZ server Change the MTU SizeLAN IP address LAN Setup To change the MTU size Select Advanced Setup WAN Setup LAN TCP/IP Setup LAN Setup Screen Settings To change the LAN settings Use the Router as a Dhcp Server Address Reservation  To reserve an IP addressQuality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesSet up QoS for a Router LAN Port Click the Add Priority Rule buttonSet up QoS for a MAC Address Click Add Priority RuleEdit or Delete an Existing QoS Policy  To edit or delete a QoS policyKeeping unwanted content out of your network Security To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Block Services Port Filtering  To block servicesUser Defined Schedule Blocking  To schedule blocking To set up email notifications Security Event Email NotificationsAdministration Managing your networkUpgrade the Router Firmware  To check for new firmware and update your routerView Router Status Router StatusInternet Port N150 4-Port Wireless Router JNR1010 Wireless AP View Logs of Web Access or Attempted Web Access  To view web access logsRestore Configuration Settings Manage the Configuration FileBack Up Settings  To restore configuration settings that you backed upSet Password EraseAdvanced Settings Advanced Wireless Settings  To configure advanced wireless settingsRestrict Wireless Access by MAC Address Wireless Repeating Function WDS Select the Turn Access Control On check boxRepeater access point Base station access point Wireless Repeating Function Set Up the Base Station  To set up the base stationPort Forwarding and Triggering Set Up a Repeater Unit To configure the router as a repeater unit Remote Computer Access Basics Destination port numberPort Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Edit or Delete a Port Forwarding Entry Set Up Port TriggeringClick Edit Service or Delete Service  To edit or delete a port forwarding entryUniversal Plug and Play on Dynamic DNS  To set up Dynamic DNS Select the Use a Dynamic DNS Service check box To set up a static route Static RoutesRemote Management Universal Plug and Play  To enable Universal Plug and Play Traffic Meter Troubleshooting Quick Tips Wireless SettingsNetwork Settings Sequence to Restart Your NetworkInternet or Ethernet Port LEDs Are Off Troubleshooting with the LEDsPower LED Is Off or Blinking Wireless LED Is Off Cannot Log In to the RouterCannot Access the Internet Your Router Cannot Obtain an IP Address from the ISP To troubleshoot a PPPoE connection Troubleshooting PPPoESelect Administration Router Status Click Connection Status Troubleshooting Internet Browsing Changes Not SavedWireless Signal Strength Wireless ConnectivityRestore the Factory Settings and Password  To ping the router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device  To test the path from a Windows computerFactory Settings Supplemental InformationTechnical Specifications WPA2-PSK AESSupplemental Information Netgear Wireless Routers, Gateways, APs Notification of ComplianceNotification of Compliance Interference Reduction Table Index 100101 102 103