NETGEAR JNR1010 Quick Tips, Sequence to Restart Your Network, Check Ethernet Cable Connections

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N150 4-Port Wireless Router JNR1010

Quick Tips

This section describes tips for troubleshooting some common problems

Sequence to Restart Your Network

Be sure to restart your network in this sequence:

1.Turn off and unplug the modem.

2.Turn off the router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

4.Turn on the router and wait 2 minutes.

5.Turn on the computers.

Check Ethernet Cable Connections

Make sure that the Ethernet cables are securely plugged in.

The Internet LED on the router is on if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on.

For each powered-on computer connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED is on.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly.

For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the router and wireless computer must match exactly.

If you set up an access list in the Advanced Wireless Settings screen, you must add each wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct.

Wired and wirelessly connected computers must have network (IP) addresses on the same network as the router. The simplest method is to configure each computer to obtain an IP address automatically using DHCP.

Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshooting

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Contents N150 4-Port Wireless Router JNR1010 Trademarks Technical SupportStatement of Conditions Contents Security Appendix B Notification of Compliance Index Getting to know your router Hardware SetupPosition Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Side PanelLabel Back PanelGetting Started with Netgear genie Connecting to the routerWireless Devices and Security Settings Router Setup PreparationUse Standard TCP/IP Properties for Dhcp Gather ISP InformationNetgear genie Setup Types of Logins To use Netgear genie to set up your router  To troubleshoot Internet access problems Use Netgear genie After InstallationRouter Dashboard Basic Home Screen Upgrade Router Firmware To use WPS to join the wireless network Join Your Wireless NetworkWPS Method Manual Method Netgear genie App and Mobile genie App To connect manually N150 4-Port Wireless Router JNR1010 Your Internet connection and network Genie Basic SettingsInternet Setup Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsAttached Devices Parental Controls  To set up Live Parental ControlsN150 4-Port Wireless Router JNR1010 Click the Take me to the status screen button Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen Fields To change WPA Security Option and Passphrase ModeGuest Networks  To set up a guest networkFastLane Guest Network Wireless Security Options To set up the FastLane feature Genie Advanced Home Specifying custom settings To use the setup wizard again Setup WizardSelect Setup Wizard  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardWAN Setup Setup MenuDefault DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size Select Advanced Setup WAN Setup LAN SetupLAN IP address  To change the LAN settings LAN Setup Screen SettingsLAN TCP/IP Setup Use the Router as a Dhcp Server  To reserve an IP address Address ReservationEnable WMM QoS for Wireless Multimedia Applications Quality of Service QoS Setup To create a QoS policy for applications and online games Set Up QoS for Applications and Online GamingClick the Add Priority Rule button Set up QoS for a Router LAN PortClick Add Priority Rule Set up QoS for a MAC Address To edit or delete a QoS policy Edit or Delete an Existing QoS PolicySecurity Keeping unwanted content out of your network To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer  To block services Block Services Port FilteringUser Defined  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsManaging your network Administration To check for new firmware and update your router Upgrade the Router FirmwareRouter Status View Router StatusInternet Port N150 4-Port Wireless Router JNR1010 Wireless AP  To view web access logs View Logs of Web Access or Attempted Web AccessBack Up Settings Manage the Configuration FileRestore Configuration Settings  To restore configuration settings that you backed upErase Set PasswordAdvanced Settings  To configure advanced wireless settings Advanced Wireless SettingsRestrict Wireless Access by MAC Address Select the Turn Access Control On check box Wireless Repeating Function WDSRepeater access point Base station access point Wireless Repeating Function  To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Triggering Destination port number Remote Computer Access BasicsPort Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service Click Edit Service or Delete Service Set Up Port TriggeringEdit or Delete a Port Forwarding Entry  To edit or delete a port forwarding entryUniversal Plug and Play on Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes  To set up a static routeRemote Management Universal Plug and Play  To enable Universal Plug and Play Traffic Meter Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower LED Is Off or Blinking Troubleshooting with the LEDsInternet or Ethernet Port LEDs Are Off Cannot Log In to the Router Wireless LED Is OffYour Router Cannot Obtain an IP Address from the ISP Cannot Access the InternetSelect Administration Router Status Click Connection Status Troubleshooting PPPoE To troubleshoot a PPPoE connection Changes Not Saved Troubleshooting Internet BrowsingRestore the Factory Settings and Password Wireless ConnectivityWireless Signal Strength Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a Windows computer  To test the path from a Windows computer Test the Path from Your Computer to a Remote DeviceSupplemental Information Factory SettingsWPA2-PSK AES Technical SpecificationsSupplemental Information Notification of Compliance Netgear Wireless Routers, Gateways, APsNotification of Compliance Interference Reduction Table 100 Index101 102 103