NETGEAR JNR1010 manual Troubleshooting PPPoE,  To troubleshoot a PPPoE connection

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N150 4-Port Wireless Router JNR1010

Your Router Can Obtain an IP Address from the ISP But Cannot Access the Internet

If your router can obtain an IP address, but your computer is unable to load any web pages from the Internet, the problem might be one of the following:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.Log in to the router.

2.Select Administration > Router Status.

3.Click Connection Status.

If all of the steps indicate OK, then your PPPoE connection is up and working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting

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Contents N150 4-Port Wireless Router JNR1010 Statement of Conditions Technical SupportTrademarks Contents Security Appendix B Notification of Compliance Index Getting to know your router Hardware SetupPosition Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Side PanelLabel Back PanelGetting Started with Netgear genie Connecting to the routerWireless Devices and Security Settings Router Setup PreparationUse Standard TCP/IP Properties for Dhcp Gather ISP Information To use Netgear genie to set up your router Types of LoginsNetgear genie Setup  To troubleshoot Internet access problems Use Netgear genie After InstallationRouter Dashboard Basic Home Screen Upgrade Router FirmwareWPS Method Join Your Wireless Network To use WPS to join the wireless network  To connect manually Netgear genie App and Mobile genie AppManual Method N150 4-Port Wireless Router JNR1010 Your Internet connection and network Genie Basic SettingsInternet Setup Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsAttached Devices Parental Controls  To set up Live Parental ControlsN150 4-Port Wireless Router JNR1010 Click the Take me to the status screen button Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen Fields To change WPA Security Option and Passphrase ModeGuest Networks  To set up a guest networkFastLane Guest Network Wireless Security Options To set up the FastLane feature Genie Advanced Home Specifying custom settingsSelect Setup Wizard Setup Wizard To use the setup wizard again  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardWAN Setup Setup MenuDefault DMZ Server Change the MTU Size  To set up a default DMZ serverLAN IP address LAN Setup To change the MTU size Select Advanced Setup WAN Setup LAN TCP/IP Setup LAN Setup Screen Settings To change the LAN settings Use the Router as a Dhcp Server  To reserve an IP address Address ReservationEnable WMM QoS for Wireless Multimedia Applications Quality of Service QoS Setup To create a QoS policy for applications and online games Set Up QoS for Applications and Online GamingClick the Add Priority Rule button Set up QoS for a Router LAN PortClick Add Priority Rule Set up QoS for a MAC Address To edit or delete a QoS policy Edit or Delete an Existing QoS PolicySecurity Keeping unwanted content out of your network To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain  To block services Block Services Port FilteringUser Defined  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsManaging your network Administration To check for new firmware and update your router Upgrade the Router FirmwareRouter Status View Router StatusInternet Port N150 4-Port Wireless Router JNR1010 Wireless AP  To view web access logs View Logs of Web Access or Attempted Web AccessBack Up Settings Manage the Configuration FileRestore Configuration Settings  To restore configuration settings that you backed upErase Set PasswordAdvanced Settings  To configure advanced wireless settings Advanced Wireless SettingsRestrict Wireless Access by MAC Address Select the Turn Access Control On check box Wireless Repeating Function WDSRepeater access point Base station access point Wireless Repeating Function  To set up the base station Set Up the Base StationPort Forwarding and Triggering Set Up a Repeater Unit To configure the router as a repeater unit Destination port number Remote Computer Access BasicsPort Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service Click Edit Service or Delete Service Set Up Port TriggeringEdit or Delete a Port Forwarding Entry  To edit or delete a port forwarding entryUniversal Plug and Play on Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes  To set up a static routeRemote Management Universal Plug and Play  To enable Universal Plug and Play Traffic Meter Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkInternet or Ethernet Port LEDs Are Off Troubleshooting with the LEDsPower LED Is Off or Blinking Cannot Log In to the Router Wireless LED Is OffYour Router Cannot Obtain an IP Address from the ISP Cannot Access the Internet To troubleshoot a PPPoE connection Troubleshooting PPPoESelect Administration Router Status Click Connection Status Changes Not Saved Troubleshooting Internet BrowsingWireless Signal Strength Wireless ConnectivityRestore the Factory Settings and Password  To ping the router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router  To test the path from a Windows computer Test the Path from Your Computer to a Remote DeviceSupplemental Information Factory SettingsWPA2-PSK AES Technical SpecificationsSupplemental Information Notification of Compliance Netgear Wireless Routers, Gateways, APsNotification of Compliance Interference Reduction Table 100 Index101 102 103