NETGEAR JNR1010 manual Cannot Log In to the Router, Wireless LED Is Off

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N150 4-Port Wireless Router JNR1010

Wireless LED Is Off

If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the router has been pressed. This button turns the wireless radios in the router on and off. The Wireless LEDs are lit when the wireless radio is turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

•Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.

•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. Restoring the factory default configuration sets the router’s IP address to 192.168.1.1. This procedure is explained in Factory Settings on page 94.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router. NETGEAR does not support such a configuration.

•If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Troubleshooting

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Contents N150 4-Port Wireless Router JNR1010 Technical Support TrademarksStatement of Conditions Contents Security Appendix B Notification of Compliance Index Getting to know your router Hardware SetupPosition Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Side PanelLabel Back PanelGetting Started with Netgear genie Connecting to the routerGather ISP Information Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpTypes of Logins Netgear genie Setup To use Netgear genie to set up your router  To troubleshoot Internet access problems Use Netgear genie After InstallationRouter Dashboard Basic Home Screen Upgrade Router FirmwareJoin Your Wireless Network  To use WPS to join the wireless networkWPS Method Netgear genie App and Mobile genie App Manual Method To connect manually N150 4-Port Wireless Router JNR1010 Your Internet connection and network Genie Basic SettingsInternet Setup Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsAttached Devices Parental Controls  To set up Live Parental ControlsN150 4-Port Wireless Router JNR1010 Click the Take me to the status screen button Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen Fields To change WPA Security Option and Passphrase ModeGuest Networks  To set up a guest networkFastLane Guest Network Wireless Security Options To set up the FastLane feature Genie Advanced Home Specifying custom settingsSetup Wizard  To use the setup wizard againSelect Setup Wizard  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardWAN Setup Setup MenuDefault DMZ Server Change the MTU Size  To set up a default DMZ serverLAN Setup  To change the MTU size Select Advanced Setup WAN SetupLAN IP address LAN Setup Screen Settings  To change the LAN settingsLAN TCP/IP Setup Use the Router as a Dhcp Server  To reserve an IP address Address ReservationEnable WMM QoS for Wireless Multimedia Applications Quality of Service QoS Setup To create a QoS policy for applications and online games Set Up QoS for Applications and Online GamingClick the Add Priority Rule button Set up QoS for a Router LAN PortClick Add Priority Rule Set up QoS for a MAC Address To edit or delete a QoS policy Edit or Delete an Existing QoS PolicySecurity Keeping unwanted content out of your networkKeyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer  To block services Block Services Port FilteringUser Defined  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsManaging your network Administration To check for new firmware and update your router Upgrade the Router FirmwareRouter Status View Router StatusInternet Port N150 4-Port Wireless Router JNR1010 Wireless AP  To view web access logs View Logs of Web Access or Attempted Web Access To restore configuration settings that you backed up Manage the Configuration FileBack Up Settings Restore Configuration SettingsErase Set PasswordAdvanced Settings  To configure advanced wireless settings Advanced Wireless SettingsRestrict Wireless Access by MAC Address Select the Turn Access Control On check box Wireless Repeating Function WDSRepeater access point Base station access point Wireless Repeating Function  To set up the base station Set Up the Base StationSet Up a Repeater Unit  To configure the router as a repeater unitPort Forwarding and Triggering Destination port number Remote Computer Access BasicsPort Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service  To edit or delete a port forwarding entry Set Up Port TriggeringClick Edit Service or Delete Service Edit or Delete a Port Forwarding EntryUniversal Plug and Play on Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes  To set up a static routeRemote Management Universal Plug and Play  To enable Universal Plug and Play Traffic Meter Troubleshooting Sequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsTroubleshooting with the LEDs Power LED Is Off or BlinkingInternet or Ethernet Port LEDs Are Off Cannot Log In to the Router Wireless LED Is OffYour Router Cannot Obtain an IP Address from the ISP Cannot Access the InternetTroubleshooting PPPoE Select Administration Router Status Click Connection Status To troubleshoot a PPPoE connection Changes Not Saved Troubleshooting Internet BrowsingWireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer  To test the path from a Windows computer Test the Path from Your Computer to a Remote DeviceSupplemental Information Factory SettingsWPA2-PSK AES Technical SpecificationsSupplemental Information Notification of Compliance Netgear Wireless Routers, Gateways, APsNotification of Compliance Interference Reduction Table 100 Index101 102 103
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