Epson GT-5500 manual Scanner software does not work properly

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Make sure that you have selected the correct interface port and settings with your software. Also make sure the interface board in your computer is properly installed.

Make sure that the terminator and SCSI ID are correctly set up. See page 1-7.

If you have other expansion boards in your computer, make sure that they are not interfering with the interrupt setting of the interface board for your scanner. (See your computer manual.)

The scanner software does not work properly.

Be sure you have correctly installed your software.

Make sure that your computer system meets the requirements, such as the operating system version, specified for your software.

Confirm that the computer has enough memory for your software. If your computer has many device drivers, or if you are running other software at the same time, or are using RAM-resident programs, the computer may not have enough memory left. (See your software and computer manuals.)

3-6Maintenance and Troubleshooting

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Contents Page Scanner Parts GT-5500 Declaration of Conformity Contents Appendix a Technical Specifications Glossary Index Page Options FeaturesIntroduction Scsi Peripheral Cable 50-pin to 50-pin B860091 Important Safety InstructionsScsi System Cable 25-pin to 50-pin B860081 Introduction Safety information For United Kingdom UsersSetting Up the Scanner Choosing a Place for the Scanner Removing the Transportation Screw Plugging In the Scanner Initialization Daisy Chain Connecting the Scanner to Your ComputerUnderstanding Scsi connections Setting the Scsi ID number Scsi CablesPage Do not use an external terminator Connecting the scanner CCautionPower-on sequence Power-off sequence For Windows 95 usersUsing Your Scanner Lights and Buttons Lights Placing a Document on the Scanner Before scanning a documentCorner of the document Removing the Cover for Thick or Large Documents Do not place heavy objects on top of the scannerSizing Up Your System RAM and hard disk sizeMonitors Accelerator boardsVideo cards File compression softwareMaintenance and Troubleshooting Maintenance Cleaning the scannerTransporting the Scanner Replacing the fluorescent lampsProblems and Solutions Error indicatorsReady light does not come on Operating problemsOperate light does not come on Scanner does not start scanningScanner software does not work properly Part of the image is distorted or blurred Quality problemsEntire image is distorted or blurred Edges of the document are not scannedStraight lines in the image are jagged Image is faint or out of focusImage is too dark Image does not look the same as the originalLine of dots is always missing in the scanned image Printed image is larger or smaller than the original size Your image cannot be printed or the printout is garbledTechnical Specifications 2Technical Specifications ScanningElectrical Safety Approvals EnvironmentalScsi Interface Initialization Methods Contacting Customer Support Contacting Customer SupportFor United Kingdom and the Republic of Ireland Users Enquiry DeskCustomer Support For Australian Users Epson FaxbackFor Singapore Users For Hong Kong UsersFor Philippines Users Electronic bulletin board systemGlossary Additive primary colorsESC/I Scsi Threshold Index Index IN-1IN-2 Index Index IN-3 IN-4 Index Epson Overseas Marketing Locations Epson AMERICA, INC