Epson GT-5500 manual Customer Support

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Customer Support

Our Customer Support team can provide the following services:

❑Technical information on installing, configuring, and operating your EPSON products

❑Arranging for faulty EPSON products to be repaired within the warranty period

For information on contacting our Customer Support team, please see the Service and Support Information booklet that came with your EPSON product.

If this booklet is not available, details can be found on Faxon Epson faxback service, EPtec Bulletin Board Service or on EPSON’s World Wide Web site. See below for details.

Faxon Epson

Contact Faxon Epson faxback service for:

❑Literature and specifications on the latest EPSON products

❑Support information including troubleshooting tips, switch settings and driver information

To use Faxon Epson, call 01442 227332 using a touch-tone phone. You will be asked to follow a simple routine to register your document request, and once you have entered your telephone and fax numbers, Faxon Epson will fax a copy of the document catalogue to your fax machine.

When you have found the documents that you need in the catalogue, call Faxon Epson again and enter the document ID numbers. The documents will be faxed to you automatically.

EPtec - Bulletin Board Service

Call the Epson Bulletin Board Service on 01442 227479 for the latest drivers and utilities. No membership is required. Make sure that your communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and a modem speed of up to 28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem and Zmodem. See the documentation that came with your communications software and modem for more information.

When you first connect to the Bulletin Board Service, you will be asked for your name, company name, phone number and a password (which you can invent yourself).

Contacting Customer Support

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Contents Page Scanner Parts GT-5500 Declaration of Conformity Contents Appendix a Technical Specifications Glossary Index Page Features IntroductionOptions Important Safety Instructions Scsi System Cable 25-pin to 50-pin B860081Scsi Peripheral Cable 50-pin to 50-pin B860091 Introduction For United Kingdom Users Safety informationSetting Up the Scanner Choosing a Place for the Scanner Removing the Transportation Screw Plugging In the Scanner Initialization Connecting the Scanner to Your Computer Understanding Scsi connectionsDaisy Chain Scsi Cables Setting the Scsi ID numberPage Do not use an external terminator CCaution Connecting the scannerPower-on sequence For Windows 95 users Power-off sequenceUsing Your Scanner Lights and Buttons Lights Before scanning a document Placing a Document on the ScannerCorner of the document Do not place heavy objects on top of the scanner Removing the Cover for Thick or Large DocumentsRAM and hard disk size Sizing Up Your SystemFile compression software Accelerator boardsVideo cards MonitorsMaintenance and Troubleshooting Cleaning the scanner MaintenanceReplacing the fluorescent lamps Transporting the ScannerError indicators Problems and SolutionsScanner does not start scanning Operating problemsOperate light does not come on Ready light does not come onScanner software does not work properly Edges of the document are not scanned Quality problemsEntire image is distorted or blurred Part of the image is distorted or blurredImage does not look the same as the original Image is faint or out of focusImage is too dark Straight lines in the image are jaggedLine of dots is always missing in the scanned image Your image cannot be printed or the printout is garbled Printed image is larger or smaller than the original sizeTechnical Specifications Scanning 2Technical SpecificationsElectrical Environmental Safety ApprovalsScsi Interface Initialization Methods Contacting Customer Support Contacting Customer SupportEnquiry Desk For United Kingdom and the Republic of Ireland UsersCustomer Support Epson Faxback For Australian UsersFor Hong Kong Users For Singapore UsersElectronic bulletin board system For Philippines UsersAdditive primary colors GlossaryESC/I Scsi Threshold Index IN-1 IndexIN-2 Index Index IN-3 IN-4 Index Epson Overseas Marketing Locations Epson AMERICA, INC